List of Microsoft Dynamics 365 Customer Service Customers
Microsoft
One Microsoft Way,
Redmond, 98052-6399, WA,
United States
Redmond, 98052-6399, WA,
United States
1 425-882-8080
Professional Services
228000
$320.0B
Since 2010, our global team of researchers has been studying Microsoft Dynamics 365 Customer Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Dynamics 365 Customer Service for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Dynamics 365 Customer Service for Customer Support include: Microsoft, a United States based Professional Services organisation with 228000 employees and revenues of $320.00 billion, Ministry of Justice, United Kingdom, a United Kingdom based Government organisation with 85000 employees and revenues of $208.90 billion, Lockheed Martin, a United States based Aerospace and Defense organisation with 121000 employees and revenues of $71.04 billion, NedBank, a South Africa based Banking and Financial Services organisation with 25954 employees and revenues of $63.59 billion, HP, a United States based Manufacturing organisation with 58000 employees and revenues of $53.60 billion and many others.
Contact us if you need a completed and verified list of companies using Microsoft Dynamics 365 Customer Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Microsoft Dynamics 365 Customer Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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a.s.r. | Insurance | 4294 | $23.9B | Netherlands | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | 2018 | n/a |
In 2018, a.s.r. implemented Microsoft Dynamics 365 Customer Service to consolidate customer-facing operations under a single platform, explicitly targeting Customer Support across the organization. The deployment brought multiple business lines onto one CRM foundation and aligned Sales, Customer Service and Marketing functions to a shared customer record model.
Microsoft Dynamics 365 Customer Service was configured with core Customer Support capabilities, including case management, knowledge management, service routing and queue management, and workflow automation for case lifecycle handling. Configuration work emphasized the Dynamics 365 unified interface, role-based forms and entity model adaptations to support varied business-line processes.
Integration work focused on aligning Sales and Marketing functional areas with support workflows to enable seamless lead to support handoffs and a consolidated customer view, with shared CRM records and synchronized service-related entities. Operational coverage included central service desks and line-of-business teams within a.s.r., supporting both agent-facing consoles and customer self-service knowledge access.
Governance was structured around platform-wide configuration controls and standardized processes, with IT and D365 CE consultants engaged to manage business-line specific customizations and release coordination. The rollout followed a business-line centric approach, enforcing configuration governance and change management to maintain consistency across Sales, Customer Service and Marketing.
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A2Dominion Group | Non Profit | 1000 | $556M | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | 2018 | n/a |
In 2018, A2Dominion Group implemented Microsoft Dynamics 365 Customer Service to address Customer Support workflows across Sales, Property Management, Housing, Customer Care Services, and Marketing. The deployment targeted the group operating across London and the South East and aligned the application to housing operations for a semi government funded residential property organization managing tens of thousands of homes.
The Microsoft Dynamics 365 Customer Service implementation included extensive customization and configuration, with plugins development, server and client side workflows, and XRM extensions to support case management, service scheduling, entitlement handling, and role based security. Solution design produced discrete modules configured for sales intake, property management cases, tenant service requests, and marketing contacts, and reporting capabilities were built into the platform to surface operational and service metrics.
Integrations were delivered with the group online portal and with other business applications, and the project executed end to end data migration using SSIS and KingswaySoft to consolidate historic datasets into the Dynamics 365 environment. As part of platform lifecycle planning, an upgrade plan was created covering Dynamics CRM 2013 through 2016 to Dynamics 36 to manage version transitions and preserve customizations.
Governance and delivery were driven by an internal lead developer and solution architect who led the development team, established coding and customization standards, and defined integration and data migration strategies. The implementation included customization planning, architectural design, and rollout coordination across affected departments, and the program delivered successfully according to internal accounts, with documented configuration, workflows, and integration patterns for ongoing operations.
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Abtran | Professional Services | 1600 | $340M | Ireland | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | 2017 | n/a |
In 2017, Abtran implemented Microsoft Dynamics 365 Customer Service, replacing Microsoft Dynamics CRM. The cloud hosted Microsoft Dynamics 365 Customer Service deployment centralized Abtran's Customer Support platform for customer care operations.
The implementation configured core Customer Support capabilities including case management, omnichannel interaction handling for call and chat, and a searchable knowledge base. Agent workflows were extended with document validation processes used to verify NDLS documents, as evidenced by Customer Care Advisor activity in Cork between September 2020 and March 2021. Microsoft Dynamics 365 Customer Service provided structured activity logging and case notes to support those validation tasks.
Operational coverage focused on customer care teams, with agents using the system to contact customers, validate documentation, and manage query resolution across telephony and chat channels. The architecture emphasized a centralized service record and workflow automation consistent with Customer Support platforms, enabling standardized contact handling and document verification steps. Integrations with telephony and chat channels were implemented at the interaction layer, with interaction records captured in the service platform.
Governance incorporated formalized validation steps embedded in agent workflows and case lifecycles to ensure document verification and traceability. The deployment positioned Microsoft Dynamics 365 Customer Service as the primary Customer Support system supporting Abtran's customer care functions.
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Aditya Birla Retail | Retail | 26965 | $1.7B | India | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | 2023 | n/a |
In 2023, Aditya Birla Retail implemented Microsoft Dynamics 365 Customer Service to centralize and scale high volume support operations across its retail portfolio. The deployment sits in the Customer Support category and complements existing Dynamics 365 Commerce, Finance, and Supply Chain Management instances used for store operations, inventory, and fulfillment.
Microsoft Dynamics 365 Customer Service is configured for case routing and management, with configurable routing rules and automated workflows that assign cases originating from web, WhatsApp chat, email, phone, and in-store customer tablets to the appropriate teams. The implementation supports more than 60,000 customer cases per month and is tuned for rapid resolution to reduce agent workload.
The Customer Service instance is integrated into the broader Dynamics 365 stack, providing contextual visibility into POS transactions, inventory, promotions, and order status drawn from Dynamics 365 Commerce and the Finance and Supply Chain Management modules. The platform interoperates with SAP for specific brand POS flows, and identity and user lifecycle integration with Azure Active Directory and the company human resources system streamlines onboarding and access provisioning, while real-time synchronization of master data and sales transactions maintains consistent store level inventory and promotion information across ABFRL’s store network.
Operational governance includes performance targets, configurable routing policies, and standardized workflows to ensure consistent handling of inquiries and maintain checkout responsiveness. Using Microsoft Dynamics 365 Customer Service, Aditya Birla Retail reports faster case resolution from days to minutes or hours, a 50 percent reduction in employee workload for support teams, improved customer satisfaction, and lower infrastructure and administration overhead enabled by the cloud deployment.
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Advantage Solutions | Professional Services | 69000 | $3.6B | United States | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | 2019 | n/a |
In 2019 Advantage Solutions implemented Microsoft Dynamics 365 Customer Service as its Customer Support application. The implementation was executed in the context of ongoing Microsoft Dynamics AX 2012 R3 and CRM 365 administration activities reported in project notes, with ERP administration responsibilities continuing to support finance and operational modules during the rollout.
Configuration work focused on customer service functional workflows consistent with the Customer Support category, including case management configuration, security role and custom duty design, and service workflow automation. Functional documentation practices were applied, the team produced Functional Design Documents and AXSOFT tickets to govern CRM 365 customizations, and Power BI was used to build dashboards and KPIs to support service reporting.
Operational coverage extended across customer service and adjacent business functions, drawing on existing ERP administration for Finance and Accounting, including AP, AR, GL, fixed assets, project management, inventory management, and chart of accounts configuration. The implementation narrative references coordination with Microsoft Dynamics AX administrative actions and CRM 365 customization, and reporting artifacts were surfaced via Power BI to unify service and financial visibility.
Governance emphasized operational support and change management, with the project team providing day to day support, incident resolution, and GO LIVE assistance. End user enablement included training delivered to over 100 users, and structured participation in implementation planning, issue management, communications, and formal change control processes. Functional ownership centered on system administration, security, and documented customization workflows to maintain service operations and cross functional alignment.
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Insurance | 12785 | $18.8B | United States | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | 2021 | n/a |
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Professional Services | 978 | $128M | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | 2018 | n/a |
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Oil, Gas and Chemicals | 200 | $50M | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | 2021 | n/a |
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Professional Services | 250 | $35M | United States | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | 2023 | n/a |
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Professional Services | 2000 | $300M | Canada | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | 2018 | n/a |
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Buyer Intent: Companies Evaluating Microsoft Dynamics 365 Customer Service
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Microsoft Dynamics 365 Customer Service. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Microsoft Dynamics 365 Customer Service for Customer Support include:
- Iridium Communications, a United States based Communications organization with 873 Employees
- Raana Semiconductors India, a India based Manufacturing company with 22 Employees
- Banco Itau, a Brazil based Banking and Financial Services organization with 93200 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Microsoft Dynamics 365 Customer Service Coverage
Microsoft Dynamics 365 Customer Service is a Customer Support solution from Microsoft.
Companies worldwide use Microsoft Dynamics 365 Customer Service, from small firms to large enterprises across 21+ industries.
Organizations such as Microsoft, Ministry of Justice, United Kingdom, Lockheed Martin, NedBank and HP are recorded users of
Microsoft Dynamics 365 Customer Service for Customer Support.
Companies using Microsoft Dynamics 365 Customer Service are most concentrated in Professional Services, Government and Aerospace and Defense, with adoption spanning over 21 industries.
Companies using Microsoft Dynamics 365 Customer Service are most concentrated in United States, United Kingdom and South Africa, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Microsoft Dynamics 365 Customer Service across Americas, EMEA, and APAC.
Companies using Microsoft Dynamics 365 Customer Service range from small businesses with 0-100 employees - 4.65%, to mid-sized firms with 101-1,000 employees - 23.26%, large organizations with 1,001-10,000 employees - 48.84%, and global enterprises with 10,000+ employees - 23.26%.
Customers of Microsoft Dynamics 365 Customer Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Microsoft Dynamics 365 Customer Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.