List of Oracle HR Help Desk Cloud Service Customers
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Since 2010, our global team of researchers has been studying Oracle HR Help Desk Cloud Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle HR Help Desk Cloud Service for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle HR Help Desk Cloud Service for HR Service Delivery include: Energy Transfer LP, a United States based Oil, Gas and Chemicals organisation with 16248 employees and revenues of $82.67 billion, Charter Communications, a United States based Communications organisation with 94500 employees and revenues of $55.09 billion, Morrisons, a United Kingdom based Retail organisation with 118000 employees and revenues of $20.75 billion, Pizza Hut, a United States based Retail organisation with 350000 employees and revenues of $19.60 billion, Consolidated Edison, a United States based Utilities organisation with 14592 employees and revenues of $14.66 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle HR Help Desk Cloud Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle HR Help Desk Cloud Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Capita | Professional Services | 34500 | $3.1B | United Kingdom | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2018 | n/a |
In 2018, Capita implemented Oracle HR Help Desk Cloud Service as part of its HR Service Delivery capabilities. The deployment positioned Oracle HR Help Desk Cloud Service as the primary case management layer for employee inquiries while Workday HCM remained the system of record for employee lifecycle processes including compensation changes, role adjustments, and organizational restructuring.
Configuration emphasized case management and ticketing workflows to intake, route, escalate and resolve employee requests. The implementation included structured ticket templates aligned to lifecycle events, a service catalog for common HR transactions and knowledge artifacts to standardize responses and reduce variance in issue resolution.
Operationally the Oracle HR Help Desk Cloud Service ran alongside Workday HCM and coordinated with over 40 EIB mass load processes used for mass hiring, terminations and compensation updates. The help desk managed ticket escalations tied to ongoing Workday support cases and collaborated across payroll, benefits and HR teams to ensure data consistency during large scale employee data changes.
Governance incorporated monthly data cleansing activities in Workday to fix hierarchies, close unfilled positions and clean up inactive supervisory organizations, with the help desk providing exception handling, case documentation and audit trails. The HR team partnered with IT to introduce automation macros to streamline routine updates and staff completed White Belt certification to reinforce continuous process improvement practices.
The combined configuration and governance resulted in improved data accuracy by addressing hierarchy and position errors and standardized the handling of lifecycle exceptions through Oracle HR Help Desk Cloud Service. Regular management of Workday support cases and coordinated mass-load processes supported ongoing data integrity and operational continuity.
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Charter Communications | Communications | 94500 | $55.1B | United States | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2014 | n/a |
In 2014, Charter Communications implemented Oracle HR Help Desk Cloud Service to centralize employee-facing HR support within its HR Service Delivery environment. The Oracle HR Help Desk Cloud Service was configured as the primary case management and knowledge management node supporting Employee Solutions and HR teams across the organization.
The deployment emphasized a Knowledge Management System to research and surface authoritative guidance for employee inquiries, and the Oracle HR Help Desk Cloud Service was used to record and track cases end to end. Staff were expected to achieve and maintain expertise to navigate and accurately record information across integrated operational sources, including PeopleSoft for HR and payroll data, BrassRing for applicant tracking, the HR Help Desk case management tracking module, and external vendor websites.
Operational governance incorporated group chats and scheduled quality coaching sessions to standardize interaction quality and case handling. Process controls focused on consistent use of the knowledge base, disciplined case documentation within Oracle HR Help Desk Cloud Service, and ongoing skills maintenance for Employee Solutions and HR staff to ensure reliable HR Service Delivery.
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Consolidated Edison | Utilities | 14592 | $14.7B | United States | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2023 | n/a |
In 2023 Consolidated Edison implemented Oracle HR Help Desk Cloud Service, classified under HR Service Delivery, as a component of a broader Oracle HCM Cloud program. Phase 1 and 3A are scheduled to go-live in July 2024 and will put into production HR self-service transactions, recruiting and onboarding, benefits, HR help desk, payroll, absence, and time and labor while replacing the Employee Data Warehouse with Oracle Analytics Cloud.
The deployment includes Oracle HR Help Desk Cloud Service for case management and employee support, together with standard HCM capabilities for recruiting, onboarding and payroll. Functional configuration workstreams are focused on HR self-service workflows, benefits administration, absence management and time and labor configuration, and conversion validation for employee records is being incorporated into the build.
Technical and integration governance is organized between Human Resource and Learning & Inclusion Support for business process design, and IT Business Systems Delivery for technical implementation. The project team engaged Oracle as system integrator, and conversion artifacts and testing documentation are being stored in Azure DevOps to support traceability and CR management.
Testing and rollout governance is detailed and centralized, with a Con Edison test lead responsible for planning, execution, defect and change request review, daily testing coordination, and weekly status reporting. Subsequent phases 2 and 3B are planned to replace named point solutions including SuccessFactors for performance management, PeopleFluent for compensation, and eTrain for learning, aligning those functions into the Oracle HCM and HR Service Delivery footprint.
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Automotive | 24480 | $11.9B | United States | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2017 | n/a |
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Oil, Gas and Chemicals | 16248 | $82.7B | United States | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2016 | n/a |
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Life Sciences | 3100 | $500M | United States | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2020 | n/a |
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Life Sciences | 1000 | $100M | United States | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2020 | n/a |
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Government | 10312 | $1.7B | United Kingdom | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2020 | n/a |
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Retail | 118000 | $20.7B | United Kingdom | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2018 | n/a |
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Education | 3376 | $503M | United Kingdom | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2019 | n/a |
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Buyer Intent: Companies Evaluating Oracle HR Help Desk Cloud Service
- Economical Insurance, a Canada based Insurance organization with 2000 Employees
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