List of Salesforce Field Service (ex ClickSoftware) Customers
Salesforce
Salesforce Tower 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
83334
$41.5B
Since 2010, our global team of researchers has been studying Salesforce Field Service (ex ClickSoftware) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Field Service (ex ClickSoftware) for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Field Service (ex ClickSoftware) for Field Service Management include: Amazon, a United States based Retail organisation with 1578000 employees and revenues of $637.96 billion, UnitedHealth Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, McKesson, a United States based Professional Services organisation with 45000 employees and revenues of $400.00 billion, Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion, Cardinal Health, a United States based Healthcare organisation with 53084 employees and revenues of $222.58 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Field Service (ex ClickSoftware), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Field Service (ex ClickSoftware) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A3 Smart Home | Professional Services | 200 | $25M | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2019 | n/a |
In 2019, A3 Smart Home implemented Salesforce Field Service (ex ClickSoftware) as its Field Service Management solution, positioning Salesforce Field Service (ex ClickSoftware) to support field operations and service delivery workflows. The deployment was aligned with Salesforce Service Cloud and Field Service Lightning components to centralize dispatch, scheduling, and technician mobile execution across the organization. Implementation targeted operational functions including field dispatch, on site installation, customer support intake, and project based service delivery.
The program established an Enterprise Project Management Office and a project management methodology that defined EPMO engagement processes, including requesting, sizing, and project approval based on a three tiered complexity assessment. Smartsheet was implemented to house project management artifacts and to provide forms with workflow automation for approvals and notifications, covering team member onboarding submissions, sales intake for marketing campaign support, project requests, IT requests, member facing communication requests, and lead generation. The organization recruited and coached project managers to staff the EPMO and to lead strike teams executing strategic initiatives tied to service and product launches.
Operational integration extended to coordination with AAA Mountain West Group IT and PMO for cross organization initiatives such as the migration to G Suite, California Consumer Privacy Act compliance activities, migration to AAA IT infrastructure, and the remodel and relocation of the Arizona call center. The Field Service Management deployment was implemented in concert with Service Cloud and Field Service Lightning, and supported product initiatives including the Self-Install Kit MVP, post acquisition rebranding, and the Branch Out initiative to sell A3 Smart Home products in AAA branches. These activities indicate an enterprise wide operational scope spanning customer facing service centers and partner branch channels.
Governance centered on the EPMO led approval flows, defined complexity tiers for rollout prioritization, and ongoing coaching of project managers to sustain process discipline. Strike teams were used as the primary execution vehicle for cross functional projects, integrating service delivery, sales intake, IT, and marketing communication processes. The combined approach resulted in stated greater efficiencies throughout the organization while embedding Salesforce Field Service as the operational backbone for field work management.
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AAA Carolinas | Insurance | 900 | $250M | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2016 | n/a |
In 2016, AAA Carolinas implemented Salesforce Field Service (ex ClickSoftware) to centralize and operationalize roadside assistance dispatch across North Carolina and South Carolina. The deployment targeted Field Service Management for coordination of multiple independent towing companies and mobile technicians to deliver tows, tire changes, key-makes, lockouts, jumpstarts and battery installations while maintaining member communication and service visibility.
The implementation configured core Field Service Management capabilities including a dispatch console for assignment and real-time scheduling of service appointments, work order orchestration, resource and territory management, and mobile technician access for field updates. Agents worked as Field Service Lightning agents in dispatch and operated on a Salesforce database to create and track service appointments, update member records, and record incident details.
Operational coverage included dispatching service providers across different cities in both states, supporting member services and roadside assistance business functions and coordinating third party towing vendors as service resources. Governance centered on standardized dispatch workflows and member communication protocols, with dispatch agents using FSL work consoles to update members on ETA and service progress and to log service outcomes.
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AAA Washington | Transportation | 536 | $120M | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2024 | n/a |
In 2024, AAA Washington implemented Salesforce Field Service (ex ClickSoftware) to improve roadside assistance and member experience using a Field Service Management approach. The implementation targets a high-volume operational environment that serves 1.2 million members across Washington and Idaho and responds to nearly 1.5 million roadside assistance requests annually, positioning the application as the core dispatch and appointment platform for roadside operations.
The deployment integrates Salesforce Field Service with Agentforce to enable autonomous dispatching, real-time technician assignment, and member-facing appointment visibility using Field Service’s Appointment Assistant capability. Functional configuration includes skills and availability-based routing, live location telemetry for nearest tow truck calculations, technician mobile job context that surfaces vehicle history and remaining tow entitlements, and automated SMS status updates to members.
Integration architecture centralizes member data through Data Cloud, with MuleSoft connecting AAA Washington’s existing applications to feed structured and unstructured records into unified customer profiles. Agentforce queries Data Cloud and Salesforce Field Service in real time to orchestrate dispatch decisions and personalized communications, while the combined stack supports contact center agents, roadside technicians, insurance intake workflows, and travel services teams across the Pacific Northwest.
Governance and workflow changes focus on a digital labor augmentation model where Agentforce handles routine dispatch and status communications, and human representatives intervene for high priority or safety critical cases, enabling a 24/7 personalized service model without linear contact center headcount growth. The implementation explicitly aims to boost member retention and engagement, including a stated 5 percent retention improvement target tied to cross-sell and upsell opportunities surfaced by unified member profiles, and to raise AAA Washington’s Keep Me Informed performance indicator through real-time member updates.
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Abbott | Healthcare | 114000 | $42.0B | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2015 | n/a |
In 2015 Abbott deployed Salesforce Field Service (ex ClickSoftware) across its United States field operations, implementing ClickSchedule dispatch software as the core scheduling and dispatch engine. This deployment was executed as a Field Service Management initiative focused on centralizing technician dispatch and scheduling for Abbott's service delivery organization.
The implementation configured Salesforce Field Service (ex ClickSoftware) to deliver dispatch scheduling, skills based work assignment, work order orchestration, appointment windowing, and mobile technician interfaces. Core Field Service Management capabilities such as a scheduling engine, technician routing, job lifecycle management, and SLA aware dispatching were applied to align operational workflows with service delivery requirements.
Integrations concentrated on connecting dispatch flows with Abbott's core work order and mobile workforce processes, enabling field technicians to receive assignments, update job status, and close work orders from mobile devices. Operational scope was the United States, covering regional dispatch centers and field service teams responsible for on site equipment maintenance and customer service calls.
Governance emphasized a managed selection, development and implementation program including configuration, validation testing and end user training, executed as a coordinated US rollout. The program was recognized by Abbott as the best software rollout ever for their division, indicating strong adoption and execution during the Field Service Management implementation.
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Accel Entertainment Inc | Leisure and Hospitality | 900 | $735M | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2016 | n/a |
In 2016, Accel Entertainment Inc implemented Salesforce Field Service (ex ClickSoftware) for Field Service Management to orchestrate inbound customer and location calls and the dispatch of Gaming Service Technicians. The deployment targeted medium to high inbound volume workflows, capturing issue assessment at call intake, work order creation, and technician dispatch across multiple regions throughout the state of Illinois.
The implementation configured core Field Service Management capabilities including a dispatch console, work order and case management, technician scheduling and routing, mobile technician support via Field Service Lightning, and status log tracking for each case. Salesforce Field Service (ex ClickSoftware) was used to enforce escalation paths, document resolutions, and maintain service level commitments for response times and product knowledge.
Integrations documented in operational use include Microsoft Outlook for communication and scheduling synchronization, Excel for operational reporting and data exports, and remote support tools Bomgar, Forticlient, and VNC Viewer for technical troubleshooting and session-based assistance. Operational coverage explicitly included the Service Solutions Team, customer service intake staff, and technical field staff with logistics assessment of technicians, customers, and location constraints across Illinois.
Governance and process changes focused on structured status log updates to ensure timely dispatching, formalized escalation to technical staff for complex incidents, and collaborative workflows between the Service Solutions Team and field technicians. The deployment emphasized case lifecycle visibility, routed work orders, and coordinated remote support tools to support consistent customer service commitments and field operations.
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Professional Services | 100 | $15M | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2018 | n/a |
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Professional Services | 13000 | $7.5B | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2018 | n/a |
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Manufacturing | 13200 | $3.8B | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2018 | n/a |
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Automotive | 2000 | $421M | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2020 | n/a |
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Professional Services | 1000 | $100M | Canada | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2012 | n/a |
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Buyer Intent: Companies Evaluating Salesforce Field Service (ex ClickSoftware)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Salesforce Field Service (ex ClickSoftware). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Salesforce Field Service (ex ClickSoftware) for Field Service Management include:
- Vivint, a United States based Professional Services organization with 11000 Employees
- Ludia Consulting, a United States based Professional Services company with 30 Employees
- Ace Data Centers, a United States based Professional Services organization with 15 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Vivint | Professional Services | 11000 | $1.5B | United States | 2026-03-18 |
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Ludia Consulting | Professional Services | 30 | $3M | United States | 2026-03-04 |
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Ace Data Centers | Professional Services | 15 | $2M | United States | 2026-01-30 |
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Transportation | 210 | $63M | United States | 2026-01-26 |
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Education | 3000 | $212M | United States | 2026-01-14 |
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Professional Services | 85 | $11M | Germany | 2025-09-17 |
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Distribution | 10 | $1M | United States | 2025-09-05 |
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Construction and Real Estate | 3000 | $1.0B | United States | 2025-08-26 |
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Insurance | 1350 | $130M | Canada | 2025-08-06 |
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Government | 74299 | $12.3B | United States | 2025-07-22 |
FAQ - APPS RUN THE WORLD Salesforce Field Service (ex ClickSoftware) Coverage
Salesforce Field Service (ex ClickSoftware) is a Field Service Management solution from Salesforce.
Companies worldwide use Salesforce Field Service (ex ClickSoftware), from small firms to large enterprises across 21+ industries.
Organizations such as Amazon, UnitedHealth Group, McKesson, Cigna Healthcare and Cardinal Health are recorded users of
Salesforce Field Service (ex ClickSoftware) for Field Service Management.
Companies using Salesforce Field Service (ex ClickSoftware) are most concentrated in Retail, Insurance and Professional Services, with adoption spanning over 21 industries.
Companies using Salesforce Field Service (ex ClickSoftware) are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Field Service (ex ClickSoftware) across Americas, EMEA, and APAC.
Companies using Salesforce Field Service (ex ClickSoftware) range from small businesses with 0-100 employees - 9.79%, to mid-sized firms with 101-1,000 employees - 24.71%, large organizations with 1,001-10,000 employees - 35.66%, and global enterprises with 10,000+ employees - 29.84%.
Customers of Salesforce Field Service (ex ClickSoftware) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Field Service (ex ClickSoftware) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.