List of ServiceNow Performance Analytics Customers
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Since 2010, our global team of researchers has been studying ServiceNow Performance Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Performance Analytics for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Performance Analytics for Analytics and BI include: Veolia, a France based Utilities organisation with 202332 employees and revenues of $49.17 billion, Dish Network, a United States based Communications organisation with 13700 employees and revenues of $15.83 billion, Reece Group, a Australia based Distribution organisation with 9000 employees and revenues of $5.98 billion, University of Maryland, a United States based Education organisation with 14992 employees and revenues of $2.98 billion, Nestle Spain, a Spain based Consumer Packaged Goods organisation with 4175 employees and revenues of $2.46 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Performance Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Performance Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Airbus Portugal | Aerospace and Defense | 1000 | $350M | Portugal | ServiceNow | ServiceNow Performance Analytics | Analytics and BI | 2022 | n/a |
In 2022, Airbus Portugal implemented ServiceNow Performance Analytics within the Airbus Global Business Services unit in Lisbon. ServiceNow Performance Analytics, categorized as Analytics and BI, was used to introduce ServiceNow as the workflow tool and to provide dashboarding and KPI instrumentation for overhead functions such as Procure to Pay and other end to end processes supporting GBS operations.
The implementation focused on configuring Performance Analytics dashboards, scorecards, indicators and automated data collection jobs to translate business processes into measurable metrics. Functional work included capturing requirements, writing user stories, specifying functional analysis and design, and developing operational and analytical reports, with the ServiceNow Performance Analytics configuration embedded into workflow definitions and dashboard consumption patterns.
Operational coverage targeted Airbus Global Business Services in Lisbon, aligning analytics consumption with procurement, finance and shared service process owners and end users across overhead functions. The team supplied curated data sets for analysis and implemented dashboarding with Performance Analytics to enable data driven decision making across GBS, while keeping development and testing activities within ServiceNow platform boundaries.
Governance and rollout were structured around Agile and Scrum practices, requirement workshops with business stakeholders, defined test scripts and coordinated user acceptance testing and sign off. Ongoing activities included sprint based defect reporting and release coordination, maintaining ServiceNow best practice alignment, and transitioning process accountability toward standardized, metrics driven workflows and stakeholder reporting.
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AMP | Banking and Financial Services | 2366 | $563M | Australia | ServiceNow | ServiceNow Performance Analytics | Analytics and BI | 2018 | n/a |
In 2018 AMP implemented ServiceNow Performance Analytics to create live SLA reporting and service performance dashboards across its IT service management operations. ServiceNow Performance Analytics was deployed to centralize SLA, incident, change, service request and CMDB metrics, aligning the Analytics and BI application to core IT Service Management functions.
Configuration work focused on building Performance Analytics indicators, scorecards and real-time dashboards drawing directly from ServiceNow ITSM modules including Change Management, Incident Management and Service Request Management. The Configuration Management Process Owner designed CMDB strategy and implemented a CMDB audit process to improve data integrity, while running a ServiceNow Discovery proof of concept to support configuration data enrichment.
Operational coverage included a team of four service managers responsible for Change, Incident, Service Request, CMDB and Service Level Management, with governance activities such as chairing CAB, negotiating contractual SLA targets and auditing SLA reports to meet supplier obligations. Performance Analytics dashboards were used to surface vendor-provided service metrics and to drive Service Improvement Programmes and service catalogue‑based fulfilment standardization.
Governance and process transformation included instituting CMDB audit processes to meet APRA compliance requirements and redesigning service catalogue workflows to standardize end to end delivery. The AMP implementation delivered explicit operational results, including a 27% reduction of high priority incidents in 2019 and the establishment of live SLA measurement through ServiceNow Performance Analytics.
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Antwerp Terminal Services (ATS) | Transportation | 70 | $7M | Belgium | ServiceNow | ServiceNow Performance Analytics | Analytics and BI | 2022 | n/a |
In 2022, Antwerp Terminal Services implemented ServiceNow Performance Analytics. The deployment used ServiceNow Performance Analytics within the Analytics and BI category to centralize time-series indicators and reporting for IT workflows.
The implementation concentrated on Performance Analytics for ITSM and SPM, with configuration of indicators, scorecards, dashboard visualizations, and automated data collection from ServiceNow records. Configuration work emphasized breakdowns and trend indicators to support IT service management and Strategic Portfolio Management decisioning.
Integrations were established to enrich analytics, explicitly including security app connectors to XSOAR and Elastic to surface security signals and log-derived metrics into the Performance Analytics pipelines. Operational scope included onboarding new countries and teams onto the ServiceNow platform, extending analytics coverage across ATS IT and portfolio planning functions.
Delivery and governance were driven by a ServiceNow consultant who acted as SCRUM master, supporting development for ITSM and SPM, enabling roadmap definition, and providing end-to-end services from business case and demo through implementation. Governance practices focused on SCRUM-led iterative releases for analytics content and establishing data stewardship and cadence for indicator maintenance.
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Non Profit | 600 | $70M | Spain | ServiceNow | ServiceNow Performance Analytics | Analytics and BI | 2022 | Cognizant |
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Professional Services | 1500 | $580M | United States | ServiceNow | ServiceNow Performance Analytics | Analytics and BI | 2017 | n/a |
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Communications | 13700 | $15.8B | United States | ServiceNow | ServiceNow Performance Analytics | Analytics and BI | 2023 | n/a |
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Consumer Packaged Goods | 4175 | $2.5B | Spain | ServiceNow | ServiceNow Performance Analytics | Analytics and BI | 2022 | n/a |
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Distribution | 9000 | $6.0B | Australia | ServiceNow | ServiceNow Performance Analytics | Analytics and BI | 2019 | n/a |
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Education | 14992 | $3.0B | United States | ServiceNow | ServiceNow Performance Analytics | Analytics and BI | 2019 | n/a |
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Utilities | 202332 | $49.2B | France | ServiceNow | ServiceNow Performance Analytics | Analytics and BI | 2018 | Invensys |
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Buyer Intent: Companies Evaluating ServiceNow Performance Analytics
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