Telstra
242 Exhibition Street, Level 41,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
61 3 8647-4954
Communications
Telstra
List of Software Implementations where Telstra is Reseller or System Integrator
Telstra, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Telstra collaboration with software players such as CallN, VMware by Broadcom and Deputy empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Telstra is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| Telstra | Deputy | Deputy Scheduling | Workforce Scheduling | HCM |
| Telstra | Deputy | Deputy Time and Attendance | Time and Attendance | HCM |
| Telstra | VMware by Broadcom | VeloCloud VMware NSX SD-WAN | SD-WAN | IaaS |
| Telstra | CallN | CallN Call recording | Call Tracking and Recording | CRM |
| Telstra | CallN | CallN Compliance Risk | HR Compliance | HCM |
| Telstra | CallN | CallN Marketing Insights | Marketing Analytics | CRM |
| Telstra | CallN | CallN Workforce Optimization | Workforce Management | HCM |
| Telstra | Dalet Digital Media Systems | Dalet Flex | Digital Asset Management | Content Management |
| Telstra | Soprano Design | Soprano Connect | Customer Engagement | CRM |
List of Software Implementations where Telstra is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Echoice Home Loans Australia | Banking and Financial Services | 59 | $40M | Australia | CallN | CallN Workforce Optimization | Workforce Management | 2018 |
In 2018 eChoice Home Loans Australia implemented CallN Workforce Optimization as a cloud Workforce Management application to secure client conversations and standardize compliance workflows across its mortgage broker operations. The deployment focused on cloud call recording, tagging and transcription to create an auditable record of client interactions and to feed downstream reporting processes.
The implementation used CallN Compliance Risk and Workforce Optimization capabilities, with configuration centered on recording, tagging and analytics modules to support finance and compliance processes. CallN Workforce Optimization provided transcription and metadata tagging to enable searchability and structured analytics consistent with Workforce Management functional workflows.
Telstra acted as the implementation partner to provision the cloud deployment and assist with operational rollout across the Australian mortgage broker business. Operational scope included finance and compliance teams within eChoice Home Loans Australia, with recordings and tagged interactions routed into reporting and review workflows for regulatory oversight.
Governance was adjusted to incorporate recorded and tagged interactions into compliance review and reporting processes, using CallN Workforce Optimization to simplify evidence capture and compliance controls. The stated outcomes included more secure client conversations, improved reporting and simplified compliance for mortgage broker operations.
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Echoice Home Loans Australia | Banking and Financial Services | 59 | $40M | Australia | CallN | CallN Compliance Risk | HR Compliance | 2019 |
In 2019, Echoice Home Loans Australia deployed CallN Compliance Risk for HR Compliance to record, tag and securely store client mortgage calls across its Australian mortgage brokerage operations. Telstra assisted with the deployment.
The implementation emphasized legal compliance capability alongside automated redaction and secure storage features, with configuration focused on call capture, metadata tagging and QA review workflows. CallN Compliance Risk was configured to support searchable call archives and redaction pipelines consistent with regulated voice-record retention requirements.
Operational coverage targeted compliance, quality assurance and loan processing teams within Echoice’s mortgage brokerage business, with call recordings routed into controlled storage and tagged for compliance review and QA sampling. Integrations were implemented to connect call capture, tagging and archival processes into the company’s operational workflows, with Telstra supporting deployment activities.
Governance and process changes included standardized tagging conventions, controlled access and audit trail requirements for recorded calls, and formalized review queues for compliance and QA personnel. The deployment enabled Echoice to record, tag and securely store client mortgage calls for compliance and QA using CallN Compliance Risk.
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Echoice Home Loans Australia | Banking and Financial Services | 59 | $40M | Australia | CallN | CallN Marketing Insights | Marketing Analytics | 2018 |
In 2018, Echoice Home Loans Australia implemented CallN Marketing Insights to store, tag and analyse client calls in the cloud for its home loans contact centre. The deployment targeted finance and contact centre workflows in Australia, with Telstra acting as the implementation partner and project integrator for the initiative.
CallN Marketing Insights, positioned in the Marketing Analytics category, was configured to capture call recordings, apply tagging and transcription workflows, and surface analytics for reporting and compliance review. The implementation combined cloud call storage, call meta tagging and conversation-level analytics to provide searchable records and structured data for downstream reporting and audit readiness.
Operational governance focused on legal compliance and disaster recovery, with retention policies, audit trails and role-based access controls embedded into the contact centre workflows. The configuration aimed to improve visibility into client conversations, strengthen compliance evidence and support disaster recovery and reporting requirements for Echoice Home Loans Australia.
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Banking and Financial Services | 59 | $40M | Australia | CallN | CallN Call recording | Call Tracking and Recording | 2018 |
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Banking and Financial Services | 250 | $50M | New Zealand | VMware by Broadcom | VeloCloud VMware NSX SD-WAN | SD-WAN | 2018 |
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Non Profit | 415 | $41M | Australia | Deputy | Deputy Scheduling | Workforce Scheduling | 2017 |
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Non Profit | 415 | $41M | Australia | Deputy | Deputy Time and Attendance | Time and Attendance | 2017 |
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Leisure and Hospitality | 1700 | $271M | Australia | Dalet Digital Media Systems | Dalet Flex | Digital Asset Management | 2022 |
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Government | 32935 | $3.1B | Australia | Palo Alto Networks | Palo Alto Firewall | Web Application Firewalls (WAF) | 2020 |
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Government | 32935 | $3.1B | Australia | Palo Alto Networks | Palo Alto Cortex XDR | Extended Detection and Response (XDR) | 2020 |
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IT Decision Makers and Key Stakeholders at Telstra
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Telstra Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Telstra software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Telstra System Integrator / VAR Profile
Telstra is a system integrator and technology consulting firm headquartered in Melbourne, Australia, with approximately 36093 employees and annual revenues of $22.9B.
Telstra implements and supports enterprise applications across markets such as HCM, CRM, IaaS, Content Management and CyberSecurity.
APPS RUN THE WORLD tracks 11 verified Telstra software implementations across industries and regions, including: Echoice Home Loans Australia where Telstra implemented CallN Workforce Optimization, Echoice Home Loans Australia where Telstra implemented CallN Compliance Risk, and Echoice Home Loans Australia where Telstra implemented CallN Marketing Insights.
Telstra has a strategic VAR/SI partnership with CallN, VMware by Broadcom, Deputy, Dalet Digital Media Systems and Palo Alto Networks, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Telstra partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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