Telstra
242 Exhibition Street, Level 41,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
61 3 8647-4954
Communications
Telstra
List of Software Implementations where Telstra is Reseller or System Integrator
Telstra, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Telstra collaboration with software players such as CallN, Deputy and Soprano Design empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Telstra is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Telstra | Deputy | Deputy Scheduling | Workforce Scheduling | HCM |
| Telstra | Deputy | Deputy Time and Attendance | Time and Attendance | HCM |
| Telstra | VMware by Broadcom | VeloCloud VMware NSX SD-WAN | SD-WAN | IaaS |
| Telstra | CallN | CallN Call recording | Call Tracking and Recording | CRM |
| Telstra | CallN | CallN Compliance Risk | HR Compliance | HCM |
| Telstra | CallN | CallN Marketing Insights | Marketing Analytics | CRM |
| Telstra | CallN | CallN Workforce Optimization | Workforce Management | HCM |
| Telstra | Dalet Digital Media Systems | Dalet Flex | Digital Asset Management | Content Management |
| Telstra | Soprano Design | Soprano Connect | Customer Engagement | CRM |
List of Software Implementations where Telstra is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Echoice Home Loans Australia | Banking and Financial Services | 59 | $40M | Australia | CallN | CallN Compliance Risk | HR Compliance | 2019 |
In 2019, Echoice Home Loans Australia deployed CallN Compliance Risk for HR Compliance to record, tag and securely store client mortgage calls across its Australian mortgage brokerage operations. Telstra assisted with the deployment.
The implementation emphasized legal compliance capability alongside automated redaction and secure storage features, with configuration focused on call capture, metadata tagging and QA review workflows. CallN Compliance Risk was configured to support searchable call archives and redaction pipelines consistent with regulated voice-record retention requirements.
Operational coverage targeted compliance, quality assurance and loan processing teams within Echoice’s mortgage brokerage business, with call recordings routed into controlled storage and tagged for compliance review and QA sampling. Integrations were implemented to connect call capture, tagging and archival processes into the company’s operational workflows, with Telstra supporting deployment activities.
Governance and process changes included standardized tagging conventions, controlled access and audit trail requirements for recorded calls, and formalized review queues for compliance and QA personnel. The deployment enabled Echoice to record, tag and securely store client mortgage calls for compliance and QA using CallN Compliance Risk.
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RSPCA Queensland | Non Profit | 415 | $41M | Australia | Deputy | Deputy Time and Attendance | Time and Attendance | 2017 |
In 2017, RSPCA Queensland trialled Deputy Time and Attendance through Telstra, adopting the cloud-based Deputy Time and Attendance application to address complex 24 7 rostering requirements across its Queensland operations. The initiative targeted rostering and time-tracking for a core paid workforce of about 70 staff that supports a 24 7 call centre, field-based humane officers, intake centres and coordination with a large volunteer cohort, consolidating previously siloed departmental scheduling activity.
Deployment emphasized Deputy’s core rostering and time-tracking capabilities, including support for 24 hour time formats, mobile shift visibility and in-app messaging, and employee self-service for claiming available shifts. Configuration focused on aligning roster creation with the organisation’s certified agreement windows, reproducing night shift patterns such as 22 00 to 06 00 and ensuring accurate clock-to-pay workflows within Deputy Time and Attendance.
The implementation included a cloud integration with the organisation’s new payroll system, enabling payroll finalisation remotely rather than on-site only. Telstra participated in the trial and rollout, providing a channel for deployment and initial configuration, while Deputy served as the central Time and Attendance system of record for shift data and time capture.
Operational coverage extended across call centre operations, HR and rostering teams, and field operations for humane officers with process changes that centralized roster ownership. The roster governance model enforced a monthly cut-off for shift publication approximately ten days before each month end, and the organisation moved from multi-person roster compilation to a single administrator model supported by real-time visibility and mobile approvals.
Explicit outcomes reported include reduced administrative overhead for rostering, a single person now able to produce rosters in much less time, elimination of previous 24 hour time tracking errors, and the ability to finalise wages while mobile. Staff adoption of the Deputy app improved shift visibility, simplified last minute cover through in-app messaging and self-rostering for available shifts, freeing more operational time and funding to be directed toward animal welfare activities.
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National Australia Bank | Banking and Financial Services | 39240 | $13.6B | Australia | Soprano Design | Soprano Connect | Customer Engagement | 2010 |
In 2010, National Australia Bank implemented Soprano Connect in a Customer Engagement role to provide two-factor authentication and secure customer notifications across its Australian banking operations. The rollout targeted messaging-based authentication and notification workflows integrated into NAB's online transaction processes.
Soprano Connect was deployed as a messaging platform delivered via Telstra Integrated Messaging, with explicit use of SMS two-factor authentication and outbound customer notification capabilities. The deployment configured SMS OTP generation and delivery workflows, messaging templates for transaction alerts, and programmatic triggers from banking transaction events to enforce authentication and notify customers.
Telstra served as the integration and delivery partner through Telstra Integrated Messaging, provisioning the messaging gateway and operational connectivity to mobile networks. Operational scope covered NAB online banking channels and customer communications functions, with security and channel teams governing SMS authentication policies and notification templates, and the implementation was stated to strengthen online transaction security for customers.
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Government | 32935 | $3.1B | Australia | Palo Alto Networks | Palo Alto Cortex XDR | Extended Detection and Response (XDR) | 2020 |
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Non Profit | 415 | $41M | Australia | Deputy | Deputy Scheduling | Workforce Scheduling | 2017 |
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Leisure and Hospitality | 1700 | $271M | Australia | Dalet Digital Media Systems | Dalet Flex | Digital Asset Management | 2022 |
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Government | 32935 | $3.1B | Australia | Palo Alto Networks | Palo Alto Firewall | Web Application Firewalls (WAF) | 2020 |
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Banking and Financial Services | 59 | $40M | Australia | CallN | CallN Call recording | Call Tracking and Recording | 2018 |
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Banking and Financial Services | 59 | $40M | Australia | CallN | CallN Workforce Optimization | Workforce Management | 2018 |
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Banking and Financial Services | 59 | $40M | Australia | CallN | CallN Marketing Insights | Marketing Analytics | 2018 |
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IT Decision Makers and Key Stakeholders at Telstra
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Telstra Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Telstra software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Telstra System Integrator / VAR Profile
Telstra is a system integrator and technology consulting firm headquartered in Melbourne, Australia, with approximately 36093 employees and annual revenues of $22.9B.
Telstra implements and supports enterprise applications across markets such as HCM, CRM, CyberSecurity and Content Management.
APPS RUN THE WORLD tracks 11 verified Telstra software implementations across industries and regions, including: Echoice Home Loans Australia where Telstra implemented CallN Compliance Risk, RSPCA Queensland where Telstra implemented Deputy Time and Attendance, and National Australia Bank where Telstra implemented Soprano Connect.
Telstra has a strategic VAR/SI partnership with CallN, Deputy, Soprano Design, Palo Alto Networks and Dalet Digital Media Systems, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Telstra partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Telstra dataset, verified system implementations, and related deployment insights.