Telstra

List of Software Implementations where Telstra is Reseller or System Integrator

Telstra, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Telstra collaboration with software players such as Deputy, Dalet Digital Media Systems and Palo Alto Networks empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.

Telstra is a Reseller or SI for the following software solutions:

Reseller and SI	Vendor	Application	Category	Market
Telstra	Deputy	Deputy Scheduling	Workforce Scheduling	HCM
Telstra	Deputy	Deputy Time and Attendance	Time and Attendance	HCM
Telstra	VMware by Broadcom	VeloCloud VMware NSX SD-WAN	SD-WAN	IaaS
Telstra	CallN	CallN Call recording	Call Tracking and Recording	CRM
Telstra	CallN	CallN Compliance Risk	HR Compliance	HCM
Telstra	CallN	CallN Marketing Insights	Marketing Analytics	CRM
Telstra	CallN	CallN Workforce Optimization	Workforce Management	HCM
Telstra	Dalet Digital Media Systems	Dalet Flex	Digital Asset Management	Content Management
Telstra	Soprano Design	Soprano Connect	Customer Engagement	CRM

List of Software Implementations where Telstra is a Reseller or SI

Customer	Industry	Empl.	Revenue	Country	Vendor	Product	Category	When	Insight
RSPCA Queensland	Non Profit	415	$41M	Australia	Deputy	Deputy Scheduling	Workforce Scheduling	2017	In 2017, RSPCA Queensland deployed Deputy Scheduling in the Workforce Scheduling category to centralize rostering and time capture across its diverse animal welfare operations. The initial rollout was trialled through Telstra with targeted manager pilots at the Brisbane head office, and the solution now manages rostering for the organisation's core team of 70 staff alongside 24/7 call centre operations and distributed field activities such as humane officer patrols and intake centre coverage. Deployment focused on core Workforce Scheduling capabilities, including shift rostering, time and attendance with explicit 24 hour time support, mobile employee scheduling and messaging, and self-service shift offering where staff can nominate for available shifts. The implementation standardized rostering rules and skills-based coverage across previously siloed department processes, reducing manual spreadsheet work and consolidating scheduling workflows into Deputy Scheduling. Deputy Scheduling was integrated with RSPCA Queensland's new cloud-accessible payroll system, enabling payroll finalisation remotely and resolving prior constraints where payroll access was limited to specific on-site machines. The Telstra-led trial validated the cloud integration and the live payroll handoff, and the timekeeping configuration corrected prior 24 hour time miscalculations so night shifts are accurately captured through to payroll. Governance and operational process changes included enforcing the existing notification cut-off for shifts, previously handled via manual reconciliation up to ten days before the new month, while shifting rostering ownership so a single administrator can now produce monthly rosters that formerly required two people several days of work. The Deputy Scheduling deployment increased transparency for managers who can see real-time roster edits, and it aligned rostering practices with certified agreement notification requirements. Outcomes reported by RSPCA Queensland are concrete and operational, including a reduction in rostering administration, the ability to finalise wages on the move via cloud payroll integration, corrected 24 hour time tracking for late night shifts, and higher employee engagement through the Deputy mobile app for roster visibility, messaging and shift bids. These operational improvements freed staff time to focus on core animal welfare activities and volunteer coordination rather than manual payroll and rostering administration.
RSPCA Queensland	Non Profit	415	$41M	Australia	Deputy	Deputy Time and Attendance	Time and Attendance	2017	In 2017, RSPCA Queensland trialled Deputy Time and Attendance through Telstra, adopting the cloud-based Deputy Time and Attendance application to address complex 24 7 rostering requirements across its Queensland operations. The initiative targeted rostering and time-tracking for a core paid workforce of about 70 staff that supports a 24 7 call centre, field-based humane officers, intake centres and coordination with a large volunteer cohort, consolidating previously siloed departmental scheduling activity. Deployment emphasized Deputy’s core rostering and time-tracking capabilities, including support for 24 hour time formats, mobile shift visibility and in-app messaging, and employee self-service for claiming available shifts. Configuration focused on aligning roster creation with the organisation’s certified agreement windows, reproducing night shift patterns such as 22 00 to 06 00 and ensuring accurate clock-to-pay workflows within Deputy Time and Attendance. The implementation included a cloud integration with the organisation’s new payroll system, enabling payroll finalisation remotely rather than on-site only. Telstra participated in the trial and rollout, providing a channel for deployment and initial configuration, while Deputy served as the central Time and Attendance system of record for shift data and time capture. Operational coverage extended across call centre operations, HR and rostering teams, and field operations for humane officers with process changes that centralized roster ownership. The roster governance model enforced a monthly cut-off for shift publication approximately ten days before each month end, and the organisation moved from multi-person roster compilation to a single administrator model supported by real-time visibility and mobile approvals. Explicit outcomes reported include reduced administrative overhead for rostering, a single person now able to produce rosters in much less time, elimination of previous 24 hour time tracking errors, and the ability to finalise wages while mobile. Staff adoption of the Deputy app improved shift visibility, simplified last minute cover through in-app messaging and self-rostering for available shifts, freeing more operational time and funding to be directed toward animal welfare activities.
Australian Football League	Leisure and Hospitality	1700	$271M	Australia	Dalet Digital Media Systems	Dalet Flex	Digital Asset Management	2022	In 2022 the Australian Football League implemented Dalet Flex as its Digital Asset Management platform to support a large scale archival digitisation and cloud based media logistics project. The implementation was scoped to consolidate media archives and distribution workflows across Australia, and to create a single searchable archive to enable packaging and monetization while providing on demand access for partners and fans. Dalet Flex was configured to support archive and media asset management workflows, including bulk ingest of tape assets, metadata enrichment and cataloguing, media transcoding and proxy generation, and rights and commercial tracking for packaged content. The deployment emphasized archive centric MAM capabilities to convert approximately 22,000 physical tapes into a unified, searchable catalog and to operationalize content for distribution and commercial use. Telstra acted as the systems integrator and provided deployment and cloud provisioning support for the Dalet Flex implementation, aligning the platform with the AFLs cloud based media logistics design. Operational coverage included the archives and distribution teams, content operations, and commercial rights stakeholders, enabling role based access and partner on demand delivery as part of the platform rollout. Governance focused on standardized metadata schemas, cataloging workflows, and centralized rights tracking to streamline commercial processing and packaging decisions. Dalet Flex provided the searchable archive and automated media logistics capabilities required to support ongoing archival access and distribution workflows for the Australian Football League.
	Government	32935	$3.1B	Australia	Palo Alto Networks	Palo Alto Firewall	Web Application Firewalls (WAF)	2020
	Government	32935	$3.1B	Australia	Palo Alto Networks	Palo Alto Cortex XDR	Extended Detection and Response (XDR)	2020
	Banking and Financial Services	250	$50M	New Zealand	VMware by Broadcom	VeloCloud VMware NSX SD-WAN	SD-WAN	2018
	Banking and Financial Services	59	$40M	Australia	CallN	CallN Workforce Optimization	Workforce Management	2018
	Banking and Financial Services	59	$40M	Australia	CallN	CallN Compliance Risk	HR Compliance	2019
	Banking and Financial Services	59	$40M	Australia	CallN	CallN Marketing Insights	Marketing Analytics	2018
	Banking and Financial Services	59	$40M	Australia	CallN	CallN Call recording	Call Tracking and Recording	2018

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IT Decision Makers and Key Stakeholders at Telstra

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Buyer Intent: Companies Evaluating Telstra Services

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Telstra software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.

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Telstra System Integrator / VAR Profile

Telstra is a system integrator and technology consulting firm headquartered in Melbourne, Australia, with approximately 36093 employees and annual revenues of $22.9B.

Telstra implements and supports enterprise applications across markets such as HCM, Content Management, CyberSecurity, IaaS and CRM.

APPS RUN THE WORLD tracks 11 verified Telstra software implementations across industries and regions, including: RSPCA Queensland where Telstra implemented Deputy Scheduling, RSPCA Queensland where Telstra implemented Deputy Time and Attendance, and Australian Football League where Telstra implemented Dalet Flex.

Telstra has a strategic VAR/SI partnership with Deputy, Dalet Digital Media Systems, Palo Alto Networks, VMware by Broadcom and CallN, backed by verified deployments.

Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Telstra partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.

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Telstra

Buyer Intent: Companies Evaluating Telstra Services

Q1. Who is Telstra?

Q2. What types of enterprise applications does Telstra support?

Q3. How many verified implementations are attributed to Telstra, and which customers recently completed digital transformations?

Q4. Which software vendors does Telstra commonly work with?

Q5. How can ISVs boost their ecosystem with Telstra?

Q6. How can I access all Telstra's software implementations and deployments?