List of Genesys applications

Genesys

1302 El Camino Real, Suite 300,
Menlo Park, 94025, CA,
United States

https://www.genesys.com/

1 650-466-1100

Professional Services

6200

$2.3B

Since 2010, our global team of researchers has been studying Genesys customer wins around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that are using Genesys applications such as Genesys Cloud CX for Call Center, Genesys PureCloud Platform for Call Center, ||Customer Experience, Genesys Workforce Management for Workforce Management, Genesys PureConnect Platform for Call Center, ||Customer Experience, Genesys PureEngage Platform for Call Center, ||Customer Engagement and many others from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

The Genesys customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Genesys software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic market data source :

Contact us for a complete and verified list of companies using Genesys applications:
Breakdown of Genesys customers by industry (21 Verticals)
Breakdown of Genesys customers by Geography (Region, Country, State, City)
Breakdown of Genesys customers by company size (Revenue, Employees, Asset)
IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Genesys software purchases

Vendor	Product	Category	Market	Records
Genesys	Boldchat	Chatbots and Conversational AI	AI-Powered Application	7
Genesys	Genesys Administrator	Remote Monitoring and Management	ITSM	3
Genesys	Genesys Agent Desktop	Call Center	CRM	4
Genesys	Genesys Bold360 AI	Chatbots and Conversational AI	AI-Powered Application	11
Genesys	Genesys CC Analyzer	Analytics and BI	Analytics and BI	2
Genesys	Genesys CCPulse	Workforce Management	HCM	10
Genesys	Genesys Cloud CX	Call Center	CRM	828
Genesys	Genesys Cloud CX Call Recording	Call Tracking and Recording	CRM	1
Genesys	Genesys Cloud CX Chat	Chatbots and Conversational AI	AI-Powered Application	8
Genesys	Genesys Cloud CX Chat Workforce Engagement	Workforce Management	HCM	6
Genesys	Genesys Cloud CX Dialer	Call Center	CRM	5
Genesys	Genesys Cloud CX Voice	PBX, VoiP and Phone Systems	Collaboration	12
Genesys	Genesys Cloud CX Web Messaging	Audio Video and Web Conferencing	Collaboration	5
Genesys	Genesys Conversation Manager	Customer Engagement	CRM	1
Genesys	Genesys Customer Interaction Center (CIC)	Call Center	CRM	5
Genesys	Genesys Customer Interaction Management (CIM)	Call Center	CRM	2
Genesys	Genesys DX	Chatbots and Conversational AI	AI-Powered Application	2
Genesys	Genesys Engage Digital (eServices)	Customer Engagement	CRM	7
Genesys	Genesys Enterprise IP Contact Center	PBX, VoiP and Phone Systems	Collaboration	1
Genesys	Genesys Enterprise Workload Management	Business Process Management	ERP Services and Operations	1
Genesys	Genesys Inbound Call Center	Call Center	CRM	8
Genesys	Genesys Inbound Voice	Customer Experience	CRM	4
Genesys	Genesys Info Mart	Customer Analytics	CRM	2
Genesys	Genesys Interaction Workspace (iWS)	Call Center	CRM	4
Genesys	Genesys Interactive Voice Response	Call Center,Customer Support	CRM	5
Genesys	Genesys Multicloud CX	Call Center	CRM	7
Genesys	Genesys Outbound	Call Center	CRM	9
Genesys	Genesys Outbound Engagement	Customer Engagement	CRM	3
Genesys	Genesys Pointillist	Customer Analytics	CRM	3
Genesys	Genesys Predictive Engagement (formerly Altocloud)	Customer Analytics	CRM	10
Genesys	Genesys Proactive Customer Communications	Customer Engagement	CRM	1
Genesys	Genesys PureCloud Platform	Call Center,Customer Experience	CRM	69
Genesys	Genesys PureConnect Chat	Chatbots and Conversational AI	AI-Powered Application	2
Genesys	Genesys PureConnect Platform	Call Center,Customer Experience	CRM	30
Genesys	Genesys PureEngage Cloud	Call Center	CRM	2
Genesys	Genesys PureEngage Platform	Call Center,Customer Engagement	CRM	15
Genesys	Genesys QMS	Quality Management	PLM and Engineering	1
Genesys	Genesys Reporting & Analytics	Analytics and BI	Analytics and BI	2
Genesys	Genesys Self Service	Interactive Voice Response (IVR)	CRM	6
Genesys	Genesys SMS Messaging	Customer Engagement	CRM	1
Genesys	Genesys Social Engagement	Social Media Management	CRM	2
Genesys	Genesys Speechminer	Speech Recognition AI	AI-Powered Application	3
Genesys	Genesys Text-to-Speech	Natural Language Processing	AI-Powered Application	3
Genesys	Genesys Voice Applications (ex SpeechStorm)	Interactive Voice Response (IVR)	CRM	5
Genesys	Genesys Voice Platform	Interactive Voice Response (IVR)	CRM	10
Genesys	Genesys Workforce Management	Workforce Management	HCM	40
Genesys	Genesys Workforce Management Task Management	Task Management	HCM	0
Genesys	Genesys Workforce Optimisation Solutions	Employee Engagement,Workforce Management	HCM	1
Genesys	Genesys Workspace	PBX, VoiP and Phone Systems	Collaboration	2

Showing 1 to 49 of 49 entries

Buyer Intent: Companies Evaluating Genesys Apps

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Genesys enterprise applications. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Genesys apps include:

OSF HealthCare, a United States based Healthcare organization with 23000 Employees
Frontlogix, a United States based Professional Services company with 50 Employees
Brimbank City Counsel, a Australia based Government organization with 810 Employees

Logo	Company	Industry	Employees	Revenue	Country	Evaluated
No data found