List of ServiceNow Governance, Risk, and Compliance (GRC) Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Governance, Risk, and Compliance (GRC) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Governance, Risk, and Compliance (GRC) for Governance, Risk and Compliance from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Governance, Risk, and Compliance (GRC) for Governance, Risk and Compliance include: Bank West BnP Paribas, a France based Banking and Financial Services organisation with 178000 employees and revenues of $76.46 billion, Santander Bank, a Spain based Banking and Financial Services organisation with 211141 employees and revenues of $63.12 billion, L'Oreal, a France based Retail organisation with 95000 employees and revenues of $50.51 billion, Baker Hughes, a United States based Manufacturing organisation with 57000 employees and revenues of $27.73 billion, Aegon Nederland, a Netherlands based Insurance organisation with 26000 employees and revenues of $27.33 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Governance, Risk, and Compliance (GRC), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AEGIS Insurance Services USA | Insurance | 200 | $28M | United States | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2022 | n/a |
In 2022, AEGIS Insurance Services USA implemented ServiceNow Governance, Risk, and Compliance to centralize IT compliance, risk monitoring, and control testing across the insurer. The deployment leveraged the Now Platform cloud SaaS model to consolidate previously unstructured email, phone calls, and spreadsheet-based processes into a single system of record, aligning the ServiceNow Governance, Risk, and Compliance application with broader IT service management objectives.
The implementation extended core ServiceNow modules, taking Incident Management and Change Management live within a month and customizing Problem Management to capture security incidents. AEGIS built a centralized self-service portal and multiple custom Now Platform applications, including an Out-of-the-Office management app with a back-end table of 28 absence reasons and differentiated approval workflows. The team also imported a full IT risk matrix into ServiceNow, authoring manual and automated controls and control tests within the ServiceNow Governance, Risk, and Compliance framework to enable cohesive policy, risk, control, and audit views.
Integrations were established where stated, including HR and payroll feeds for the out-of-office application and linkage between Contracts, Vendor Performance Management, and IT Financial Management modules to validate vendor, contract, and financial data. The rollout encompassed multiple IT functions inside the Office of the CIO, specifically PMO, IT Governance, Compliance, IT Finance, Service Management, IT Strategy, and Procurement, and extended use of ServiceNow Project Portfolio Management and Facilities Service Automation to support project reporting and facilities request automation.
Governance and workflow changes focused on creating auditable approval paths, separation of duties visibility, and automated assignments and notifications. Dashboards and reporting were implemented to provide real-time visibility for the CIO and IT leadership, while email-driven requests were converted into tracked tickets and workflow actions, enabling policy validation, chain of command review, and consolidated incident-to-resolution tracking.
Outcomes called out by AEGIS include centralized information, streamlined workflows, enhanced reporting and transparency, and reduced on-premise operational overhead due to the cloud delivery model. The company reports faster development and time-to-market for new capabilities on the Now Platform and an organic expansion of ServiceNow usage across additional business functions.
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Aegon Nederland | Insurance | 26000 | $27.3B | Netherlands | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2023 | n/a |
In 2023, Aegon Nederland implemented ServiceNow Governance, Risk, and Compliance (GRC) to centralize Governance, Risk and Compliance for its Global Technology Services business continuity program. The selection followed an eight month tender process that included a 40 page Request for Proposal and roughly 50 evaluation sessions to validate requirements for automated operational controls and enterprise digital workflows.
Deployment leveraged the ServiceNow Business Continuity Management capability within the ServiceNow Governance, Risk, and Compliance (GRC) stack, configured to deliver digital workflows, automated controls, and approval gates across organizational boundaries. Functional modules implemented emphasize Business Continuity Management, and the broader Now Platform footprint at Aegon includes IT Operations Management and IT Service Management as complementary components.
Operational coverage is global, owned by Global Technology Services the internal IT infrastructure unit, and configured for regional offices across the US, EMEA and APAC with 500 users on the BCM product. The BCM configuration standardized Business Impact Analysis workflows, automated plan generation, and cross country information sharing, supporting operational response during COVID and during an inland hurricane or derecho that affected Aegons largest US office.
Governance and process changes established a single source of BCM truth and a consistent global methodology across previously regionalized programs, replacing disparate practices with centralized digital workflows on the Now Platform. Reported outcomes tied to the implementation include a 50% increase in BCM administration efficiency, an 83% reduction in time to create and maintain Business Impact Analysis, a 79% reduction in time to create and update BIA plans, Business Impact Analysis update time reduced from three hours to fifteen minutes, and plan translation time reduced from fourteen hours to three.
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Allianz Spain | Insurance | 4000 | $1.5B | Spain | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2022 | n/a |
In 2022, Allianz Spain implemented ServiceNow Governance, Risk, and Compliance (GRC) to establish a structured platform for Non Financial Risk Management across its technology organization. The deployment uses the ServiceNow GRC and Vendor Risk Management VRM modules as the core applications within the Governance, Risk and Compliance portfolio.
The implementation configured standard Governance, Risk and Compliance capabilities including a centralized risk register, control framework and policy management, periodic and continuous risk assessments, issue and remediation workflows, and vendor risk assessment lifecycle functions. ServiceNow Governance, Risk, and Compliance (GRC) was extended to capture assessment evidence and to orchestrate control testing and corrective action tracking in line with the NFRM framework.
Operational coverage centers on the Risk Management function at Allianz Technology, spanning Enterprise Risk Management and Operational Risk Management, and involves collaboration with IT and business functions across Allianz Technology, Allianz Services, and Allianz Group center functions. The platform is positioned to support cross functional risk orchestration and vendor risk oversight while serving the Allianz Technology SE Spain Branch organization in Barcelona.
Governance and process ownership were formalized through a Product Owner role within the ORM team, responsible for ongoing development and enhancement of the IRM@AZ Technology platform. This governance model coordinates cross functional stakeholders, aligns risk workflows to the NFRM framework, and manages the roadmap for ServiceNow Governance, Risk, and Compliance (GRC) and VRM capabilities.
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Avanade | Professional Services | 56000 | $2.0B | United States | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2020 | n/a |
In 2020 Avanade implemented ServiceNow Governance, Risk, and Compliance (GRC) to centralize compliance management across its global professional services operations, using the Governance, Risk and Compliance application to connect policy, control, and risk workflows. The deployment was provisioned on the Now Platform alongside ServiceNow IT Service Management and ServiceNow Security Operations, establishing a single-platform architecture that unified ITSM, SecOps, and GRC processes.
Avanade configured the ServiceNow Policy and Compliance module as the primary control and policy registry, implementing 63 policies, mapping 93 authority documents, and cataloging 1,348 controls within the application. The ServiceNow Governance, Risk, and Compliance (GRC) implementation replaced spreadsheet-based tracking by automating policy-to-control mappings and enabling queryable regulatory mappings across ISO, GDPR, HIPAA, CCPA, and SSAE 18 requirements to support both internal and client compliance obligations.
Integrations were implemented to broaden operational coverage and improve incident response, with ServiceNow integrated to the company's CMDB and to its security information and event management platform, and connected to the Unified Compliance Framework for regulatory updates. Those integrations allow security incidents to surface related policy exceptions and asset ownership quickly, reducing the time to determine asset owners and applicable exceptions from days to hours or minutes, and enabling executives to view up-to-date compliance status in the platform.
Governance and rollout followed a rapid configuration cycle completed with support from Accenture in six months, moving from disconnected GRC, legal, and security processes to orchestrated workflows on a single platform. The program removed manual regulatory mapping work, increased GRC visibility and responsiveness, reduced workload for a small compliance team, and positioned ServiceNow Governance, Risk, and Compliance as an enterprise GRC backbone that Avanade is extending beyond IT into broader enterprise functions including HR service delivery.
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Baker Hughes | Manufacturing | 57000 | $27.7B | United States | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2018 | n/a |
In 2018, Baker Hughes implemented ServiceNow Governance, Risk, and Compliance (GRC) as part of its Governance, Risk and Compliance tooling to centralize policy and control management for IT and compliance functions. The deployment targeted IT Infrastructure and Business Systems teams and was executed alongside broader SaaS, PaaS and IaaS ITSM deployments managed under a single implementation program.
ServiceNow Governance, Risk, and Compliance (GRC) was configured to manage a governance framework including policy management, laws and regulations mapping, and control mapping to support compliance workflows. The GRC implementation was delivered in close alignment with core ITSM modules, notably the ESM portal, Incident Management, Service Request, Facilities and Change Management, and it was coordinated with CMDB and Asset Management to feed configuration item and asset data into risk and control assessments.
Integrations included LDAP user provisioning and single sign on implemented using Digest Token, SAML 1.1, SAML 2.0 and NTLM, plus web services and SOAP based integrations for third party software and external database synchronization. Data import and synchronization routines were used to populate CI data and asset records from other applications and external databases, and infrastructure work included tuning for F5 and Cisco load balancers as part of platform availability planning. Administrative configuration tasks covered Users, company, site, location records, Support Groups, assignment rules, categorizations and SLA definitions to align operational routing with control responsibilities.
Delivery combined solution architecture, extensive customization and workflow automation, and implementation project management for current and new deployments, with proof of concept trials and internal and external training to embed processes. The rollout included configuration of Service Portal and CMS elements and Performance Analytics dashboards to surface incident and compliance metrics for governance stakeholders. Governance processes were reoriented to map policies and regulations into a single ServiceNow GRC system, enabling consistent control mapping and ongoing administration by IT and risk teams.
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Banking and Financial Services | 3558 | $1.1B | Australia | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2021 | n/a |
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Banking and Financial Services | 178000 | $76.5B | France | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2018 | n/a |
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Manufacturing | 3141 | $853M | Belgium | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2023 | Plat4mation |
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Banking and Financial Services | 270 | $75M | United States | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2023 | n/a |
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Professional Services | 5500 | $792M | Belgium | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2018 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Governance, Risk, and Compliance (GRC)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Governance, Risk, and Compliance (GRC). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Governance, Risk, and Compliance (GRC) for Governance, Risk and Compliance include:
- The Salvation Army Australia, a Australia based Non Profit organization with 32464 Employees
- NextDecade Corporation, a United States based Oil, Gas and Chemicals company with 57 Employees
- CIEL HR, a India based Professional Services organization with 1360 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow Governance, Risk, and Compliance (GRC) Coverage
ServiceNow Governance, Risk, and Compliance (GRC) is a Governance, Risk and Compliance solution from ServiceNow.
Companies worldwide use ServiceNow Governance, Risk, and Compliance (GRC), from small firms to large enterprises across 21+ industries.
Organizations such as Bank West BnP Paribas, Santander Bank, L'Oreal, Baker Hughes and Aegon Nederland are recorded users of
ServiceNow Governance, Risk, and Compliance (GRC) for Governance, Risk and Compliance.
Companies using ServiceNow Governance, Risk, and Compliance (GRC) are most concentrated in Banking and Financial Services, Retail and Manufacturing, with adoption spanning over 21 industries.
Companies using ServiceNow Governance, Risk, and Compliance (GRC) are most concentrated in France, Spain and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Governance, Risk, and Compliance (GRC) across Americas, EMEA, and APAC.
Companies using ServiceNow Governance, Risk, and Compliance (GRC) range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 43.33%, and global enterprises with 10,000+ employees - 36.67%.
Customers of ServiceNow Governance, Risk, and Compliance (GRC) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Governance, Risk, and Compliance (GRC) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Governance, Risk and Compliance.