List of Verint Workforce Management Customers
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Since 2010, our global team of researchers has been studying Verint Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Workforce Management for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Workforce Management for Workforce Management include: CVS Health, a United States based Healthcare organisation with 219000 employees and revenues of $372.81 billion, Shell, a United Kingdom based Oil, Gas and Chemicals organisation with 96000 employees and revenues of $284.31 billion, Cardinal Health, a United States based Healthcare organisation with 53084 employees and revenues of $222.58 billion, Ministry of Justice, United Kingdom, a United Kingdom based Government organisation with 85000 employees and revenues of $208.90 billion, Humana, a United States based Insurance organisation with 65680 employees and revenues of $117.76 billion and many others.
Contact us if you need a completed and verified list of companies using Verint Workforce Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
The Verint Workforce Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of HCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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a.s.r. | Insurance | 4294 | $23.9B | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2016 | n/a |
In 2016, a.s.r. implemented Verint Workforce Management. Verint Workforce Management is the core Workforce Management application deployed to support a.s.r.'s Customer Contact and Workplace Support team for staffing, shift planning, and scheduling across the insurer's product lines and labels in the Netherlands.
The implementation centers on standard Workforce Management capabilities, including demand forecasting, agent scheduling, intraday management and real time adherence, and time and attendance configuration. Configuration focused on multi skill schedules, service level aligned shift templates, and automated schedule publication to contact center agents.
Verint Workforce Management was integrated with the contact center technology stack used at a.s.r., explicitly including PureConnect Customer Interaction Center and Broadworks for telephony and ACD event feeds, Tracebuzz for customer interaction context, and the corporate knowledge base for agent guidance. These integrations enable forecast inputs from historical interaction data and adherence signals from live telephony platforms, aligning staffing models with operational telemetry.
Operational ownership and governance rest with the Customer Contact and Workplace Support team, where a Business IT Consultant is responsible for requirements definition, application management, user support, and ongoing alignment of contact center processes with the Verint Workforce Management configuration. Rollout and sustainment emphasize process ownership between IT and contact center operations, with the consultant advising on solution options and managing the application estate including Verint WFM, PureConnect, Broadworks, Tracebuzz and the knowledge base.
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ABN AMRO | Banking and Financial Services | 22267 | $10.4B | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2016 | n/a |
In 2016, ABN AMRO expanded deployment of Verint Workforce Management in its customer contact center environment. The bank had been using the relevant WFM solution since 2013 and applied Verint Workforce Management to the Advice & Service Center in Amsterdam, which operates 24/7 with roughly 1,400 employees and handles more than four million telephone calls annually alongside large volumes of email and social media inquiries.
The implementation centered on core Workforce Management capabilities typical for contact centers, including demand forecasting, workforce scheduling, intraday management, adherence tracking, and agent self-service for shift preferences and time-off requests. Verint Workforce Management was configured to align staffing profiles with volume forecasts and to automate schedule optimization and intraday adjustments, supporting standard contact center workforce workflows.
Operationally the deployment covered customer service functions and frontline contact center agents, concentrating on shift planning and workload balancing for the Amsterdam Advice & Service Center. The scope emphasized agent-level scheduling and adherence monitoring to reduce overtime exposure and smooth peak-period staffing, thereby directly impacting customer service delivery and agent engagement.
Governance and outcomes were documented by the bank and vendor, with reported improvements in employee engagement and operational cost dynamics. Employee satisfaction grew by 15 percent and work-life balance satisfaction rose from sixty to eighty percent, while workload reductions lowered overtime requirements and produced cost savings. Verint noted its role in improving workforce management, with Nick Nonini, managing director EMEA at Verint, stating the technology helped ABN AMRO increase employee satisfaction and enable agents to provide optimal service.
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Aegon | Insurance | 15700 | $32.5B | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2015 | n/a |
In 2015, Aegon implemented Verint Workforce Management to centralize Workforce Management functions within its customer service operations. Verint Workforce Management was used to manage contact center scheduling, agent administration and inbox planning for front-line service teams.
The implementation emphasized core modules for scheduling and agent administration, including inbox planning, leave granting and registration, and shrinkage configuration. Operational staff were noted to be proficient with EWFM and with Verint version 11.1, indicating configuration and operational familiarity with Verint’s 11.1 feature set.
Operational governance was organized around jointly held responsibilities, with teams jointly responsible for scheduling, maintaining agent administration records, responding to ad hoc questions, and granting and registering leave and shrinkage. This structure positioned Verint Workforce Management as the operational system of record for workforce scheduling and day to day agent management within Aegon’s contact center functions.
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Insurance | 2136 | $717M | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2018 | n/a |
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Utilities | 1407 | $394M | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2016 | n/a |
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Professional Services | 60000 | $15.7B | Ireland | Verint Systems | Verint Workforce Management | Workforce Management | 2013 | n/a |
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Insurance | 700 | $120M | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2016 | n/a |
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Transportation | 64000 | $6.0B | Australia | Verint Systems | Verint Workforce Management | Workforce Management | 2023 | n/a |
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Insurance | 29091 | $53.1B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2015 | n/a |
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Government | 30000 | $8.0B | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating Verint Workforce Management
- Venn, a United States based Professional Services organization with 100 Employees
- California Polytechnic State University, a United States based Education company with 3075 Employees
- Total Tools, a Australia based Retail organization with 2000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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