List of Verint Workforce Management Customers
Verint Systems Inc. (acquired, merge with Calabrio)
175 Broadhollow Rd., Suite 100,
Melville, 11747, NY,
United States
Melville, 11747, NY,
United States
1 631-962-9600
Professional Services
4000
$912M
Since 2010, our global team of researchers has been studying Verint Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Workforce Management for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Workforce Management for Workforce Management include: CVS Health, a United States based Healthcare organisation with 219000 employees and revenues of $372.81 billion, Shell, a United Kingdom based Oil, Gas and Chemicals organisation with 96000 employees and revenues of $284.31 billion, Cardinal Health, a United States based Healthcare organisation with 53084 employees and revenues of $222.58 billion, Ministry of Justice, United Kingdom, a United Kingdom based Government organisation with 85000 employees and revenues of $208.90 billion, Tesla, a United States based Automotive organisation with 125665 employees and revenues of $97.69 billion and many others.
Contact us if you need a completed and verified list of companies using Verint Workforce Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
The Verint Workforce Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of HCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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a.s.r. | Insurance | 4294 | $23.9B | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2016 | n/a |
In 2016, a.s.r. implemented Verint Workforce Management. Verint Workforce Management is the core Workforce Management application deployed to support a.s.r.'s Customer Contact and Workplace Support team for staffing, shift planning, and scheduling across the insurer's product lines and labels in the Netherlands.
The implementation centers on standard Workforce Management capabilities, including demand forecasting, agent scheduling, intraday management and real time adherence, and time and attendance configuration. Configuration focused on multi skill schedules, service level aligned shift templates, and automated schedule publication to contact center agents.
Verint Workforce Management was integrated with the contact center technology stack used at a.s.r., explicitly including PureConnect Customer Interaction Center and Broadworks for telephony and ACD event feeds, Tracebuzz for customer interaction context, and the corporate knowledge base for agent guidance. These integrations enable forecast inputs from historical interaction data and adherence signals from live telephony platforms, aligning staffing models with operational telemetry.
Operational ownership and governance rest with the Customer Contact and Workplace Support team, where a Business IT Consultant is responsible for requirements definition, application management, user support, and ongoing alignment of contact center processes with the Verint Workforce Management configuration. Rollout and sustainment emphasize process ownership between IT and contact center operations, with the consultant advising on solution options and managing the application estate including Verint WFM, PureConnect, Broadworks, Tracebuzz and the knowledge base.
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ABN AMRO | Banking and Financial Services | 22267 | $10.4B | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2016 | n/a |
In 2016, ABN AMRO expanded deployment of Verint Workforce Management in its customer contact center environment. The bank had been using the relevant WFM solution since 2013 and applied Verint Workforce Management to the Advice & Service Center in Amsterdam, which operates 24/7 with roughly 1,400 employees and handles more than four million telephone calls annually alongside large volumes of email and social media inquiries.
The implementation centered on core Workforce Management capabilities typical for contact centers, including demand forecasting, workforce scheduling, intraday management, adherence tracking, and agent self-service for shift preferences and time-off requests. Verint Workforce Management was configured to align staffing profiles with volume forecasts and to automate schedule optimization and intraday adjustments, supporting standard contact center workforce workflows.
Operationally the deployment covered customer service functions and frontline contact center agents, concentrating on shift planning and workload balancing for the Amsterdam Advice & Service Center. The scope emphasized agent-level scheduling and adherence monitoring to reduce overtime exposure and smooth peak-period staffing, thereby directly impacting customer service delivery and agent engagement.
Governance and outcomes were documented by the bank and vendor, with reported improvements in employee engagement and operational cost dynamics. Employee satisfaction grew by 15 percent and work-life balance satisfaction rose from sixty to eighty percent, while workload reductions lowered overtime requirements and produced cost savings. Verint noted its role in improving workforce management, with Nick Nonini, managing director EMEA at Verint, stating the technology helped ABN AMRO increase employee satisfaction and enable agents to provide optimal service.
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Aegon | Insurance | 15700 | $32.5B | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2015 | n/a |
In 2015, Aegon implemented Verint Workforce Management to centralize Workforce Management functions within its customer service operations. Verint Workforce Management was used to manage contact center scheduling, agent administration and inbox planning for front-line service teams.
The implementation emphasized core modules for scheduling and agent administration, including inbox planning, leave granting and registration, and shrinkage configuration. Operational staff were noted to be proficient with EWFM and with Verint version 11.1, indicating configuration and operational familiarity with Verint’s 11.1 feature set.
Operational governance was organized around jointly held responsibilities, with teams jointly responsible for scheduling, maintaining agent administration records, responding to ad hoc questions, and granting and registering leave and shrinkage. This structure positioned Verint Workforce Management as the operational system of record for workforce scheduling and day to day agent management within Aegon’s contact center functions.
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AEGON UK | Insurance | 2136 | $717M | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2018 | n/a |
In 2018, AEGON UK implemented Verint Workforce Management to address chronic back office planning and workflow prioritization issues within its UK customer service and operations environment. The deployment targeted back office functions that support 1.87 million UK policyholders, encompassing roughly 900 staff in the support organization and handling up to one million inbound calls and 1.7 million back office transactions across 27,000 schemes each year. This implementation sits alongside an existing Verint call center footprint and extends workforce planning capabilities into transactional and processing teams.
The Verint Workforce Management deployment focused on capacity planning, forecasting, resource planning, and workload prioritization to create a customer-driven workflow. Configuration emphasized consistent capacity planning across departments, demand versus capacity views, and skill coverage optimization to enable work allocation based on customer priority rather than isolated KPIs. The solution provided automated data ingestion and scheduling algorithms typical of Workforce Management platforms to move teams away from siloed operations toward shared resource pools and flexible staffing.
Integrations included a seamless connection to the PEGA back office workflow through standard interfaces and automated data file transfer of queue information, agent volume, and other operational data. Verint Workforce Management integrated operational demand signals with schedule and forecasting engines, allowing planners to surface gaps in coverage and align skills to demand. The operational scope covered multiple back office departments rather than a single team, creating a unified planning layer across the UK support organization.
Governance changes centered on shifting workflow prioritization from individual team KPIs to a holistic, customer-priority model, and on formalizing capacity planning processes that were previously absent. Resource Planning at AEGON introduced centralized planning practices and shared workflows to reduce resource contention and improve turnaround times. The deployment reinforced routine review cycles using integrated demand data to drive schedule adjustments and cross-team resource sharing.
The program delivered stated business outcomes including increases in Net Promoter Score and reductions in operational costs, and it enabled improvements in customer experience and turnaround times by aligning resource allocation to customer-driven priorities. Verint Workforce Management provided the structural planning and integration capabilities AEGON required to move from reactive, siloed operations to coordinated back office workforce management.
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Affinity Water | Utilities | 1407 | $394M | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2016 | n/a |
In 2016, Affinity Water implemented Verint Workforce Management to formalize forecasting and shift scheduling for its customer contact operation. The deployment augmented the organisation’s Puzzel cloud contact centre and targeted a 300-strong contact centre that serves 3.5 million residents and handles roughly 90,000 calls per month, aligning Verint Workforce Management with operational demand signals from the contact platform.
The implementation configured standard Workforce Management capabilities including demand forecasting, intraday adherence monitoring, automated schedule generation and shift management covering approximately 240 agents out of 300. Verint Workforce Management was used to drive call volume predictions and to manage hundreds of shifts and work schedules, while contact centre operational controls such as agent scorecards and post-call surveys were introduced for performance benchmarking and KPI tracking.
The programme tightly integrated Verint Workforce Management with the Puzzel cloud contact centre to exchange real-time call predictions and routing state. That integration enabled planned skills-based routing to manage multiple agent talents and meet different SLAs when complete, and supported geographic routing that detects regional incidents and plays tailored recorded messages. Seamless connectivity with third party applications through the Puzzel platform also enabled a PCI DSS compliant automated payments facility and the introduction of Web Chat, which accounted for about 3 percent of contacts or roughly 2,700 interactions per month at the time of reporting.
Governance changes focused on centralizing workforce planning processes, establishing compliance recording and transcription via Puzzel speech analytics for benchmarking, and embedding rules for schedule adherence and service level monitoring. The combined Verint Workforce Management and Puzzel architecture was positioned to provide transparency for resource planning, compliance-ready call recording and the operational foundations for future skills-based routing and expanded digital channels.
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Professional Services | 60000 | $15.7B | Ireland | Verint Systems | Verint Workforce Management | Workforce Management | 2013 | n/a |
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Insurance | 700 | $120M | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2016 | n/a |
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Transportation | 64000 | $6.0B | Australia | Verint Systems | Verint Workforce Management | Workforce Management | 2023 | n/a |
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Insurance | 29091 | $53.1B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2015 | n/a |
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Government | 30000 | $8.0B | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating Verint Workforce Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Verint Workforce Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Verint Workforce Management for Workforce Management include:
- IEHP, a United States based Insurance organization with 3600 Employees
- Venn, a United States based Professional Services company with 100 Employees
- California Polytechnic State University, a United States based Education organization with 3075 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Verint Workforce Management Coverage
Verint Workforce Management is a Workforce Management solution from Verint Systems.
Companies worldwide use Verint Workforce Management, from small firms to large enterprises across 21+ industries.
Organizations such as CVS Health, Shell, Cardinal Health, Ministry of Justice, United Kingdom and Tesla are recorded users of
Verint Workforce Management for Workforce Management.
Companies using Verint Workforce Management are most concentrated in Healthcare, Oil, Gas and Chemicals and Government, with adoption spanning over 21 industries.
Companies using Verint Workforce Management are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Verint Workforce Management across Americas, EMEA, and APAC.
Companies using Verint Workforce Management range from small businesses with 0-100 employees - 1.12%, to mid-sized firms with 101-1,000 employees - 11.24%, large organizations with 1,001-10,000 employees - 46.07%, and global enterprises with 10,000+ employees - 41.57%.
Customers of Verint Workforce Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Verint Workforce Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Management.