List of Exela Lockbox Customers
Exela Technologies
2701 E. Grauwyler Road,
Irving, 75061, TX,
United States
Irving, 75061, TX,
United States
1 844-935-2832
Professional Services
14100
$1.1B
Since 2010, our global team of researchers has been studying Exela Lockbox customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Exela Lockbox for AR Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Exela Lockbox for AR Automation include: JPMorgan Chase, a United States based Banking and Financial Services organisation with 317233 employees and revenues of $180.60 billion, Statefarm, a United States based Insurance organisation with 67000 employees and revenues of $123.00 billion, Bank of America, a United States based Banking and Financial Services organisation with 213000 employees and revenues of $101.89 billion, Wells Fargo, a United States based Banking and Financial Services organisation with 205198 employees and revenues of $83.70 billion, Citibank, a United States based Banking and Financial Services organisation with 226000 employees and revenues of $81.09 billion and many others.
Contact us if you need a completed and verified list of companies using Exela Lockbox, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Exela Lockbox customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aflac | Insurance | 12785 | $18.8B | United States | Exela Technologies | Exela Lockbox | AR Automation | 2009 | n/a |
In 2009, Aflac deployed Exela Lockbox as an AR Automation solution to centralize remit capture and document intake for its mailroom and payments processing functions. The implementation placed Exela Lockbox at the center of lockbox operations for remittance processing, aligning lockbox capture with accounts receivable workflows and document imaging in support of billing and claims finance functions.
The deployment configured core Exela Lockbox capabilities including high-volume image capture, MICR and OCR line extraction, automated check amount recognition, barcode and header sheet scanning, batch sorting for single and multiple payment groups, and exception routing for non-remittance documents. Configuration emphasized automated end-to-end lockbox workflows, barcode driven document preparation, and staged batching to feed downstream imaging and reconciliation processes.
Operational integration accounted for existing mailroom and document processing practices that historically used PayCourier, Smartscreens, Omation and Opex machines for physical sortation, and SCLogic and imaging systems for departmental routing and image ingestion. Exela Lockbox was implemented to operate alongside those mail and imaging workflows, receiving prepared batches and producing machine-readable images and exception queues for accounts receivable, claims processing, and back-office document management.
Rollout and governance focused on operational role redesign and workstream rules, leveraging established roles such as data entry specialists, document processing specialists, and read mail specialists to manage barcode and header preparation, MICR/OCR verification, and routing of non-funds items. Process controls centered on batch sorting rules, exception handling procedures, and imaging quality checkpoints to ensure consistent lockbox throughput and accurate downstream accounting and document retrieval.
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Alabama Department of Revenue | Banking and Financial Services | 350 | $35M | United States | Exela Technologies | Exela Lockbox | AR Automation | 2011 | n/a |
In 2011, Alabama Department of Revenue implemented Exela Lockbox to centralize lockbox and electronic payment processing. Exela Lockbox is deployed as an AR Automation solution supporting daily cash receipt capture and reconciliation for the Revenue Department in Montgomery, Alabama.
The implementation is configured for high-volume lockbox workflows, including image capture and keyed data entry of daily cash receipts for credit card account sweep ins and Direct Debits SourceHov sweep ins, automated posting to taxpayer accounts, and exception processing. Functional capabilities explicitly include preparing and scanning daily receipts, maintaining credit card transaction spreadsheets with updates within two days, correcting RITS batch error listings, creating returned checks summaries and journal vouchers, and processing TOPS payments and reversals of dishonored credit card payments.
Integrations are operationally focused and include file-based exchange to a centralized data center where text files are processed in the Revenue Integrated Tax System RITS, reconciliation against bank statements for certification into Treasurer records, Electronic Fund Transfer automated certification, and downstream reporting feeds for daily collections and Education Trust Fund reporting. The system is used to balance individual and corporate tax collections, reconcile electronic deposits to bank statements, and ensure collections data is available to department personnel on a daily basis.
Governance and operational controls were formalized through participation on the RITS testing team, working directly with the revenue software programmer to validate functionality as tax types are converted into the accounting system. Process SLAs and controls are embedded, including returning checks to the correct tax divisions within two days, ensuring no more than three errors or delays are evident to a supervisor per quarter, and meeting established daily report distribution deadlines.
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Alabama Power Company | Utilities | 6100 | $6.4B | United States | Exela Technologies | Exela Lockbox | AR Automation | 2010 | n/a |
In 2010, Alabama Power Company implemented Exela Lockbox as its AR Automation solution. The deployment centralized lockbox processing to support Treasury and accounts functions that handled payments ranging from $5 to $25 million daily for more than 2 million Alabama, Gulf, and Mississippi Power customers.
Exela Lockbox was configured to perform check and remittance capture, MICR recognition, automated posting of payments to Oracle Financials, exception management for unposted items, and deposit reconciliation workflows, aligning with standard AR Automation capabilities. The implementation included configuration for electronic payment processing and structured remittance data extraction to feed downstream accounting workflows.
Integrations tied Exela Lockbox to Oracle Financials, CSS, Pay Courier, Inovah, and Mobius, and established data flows with Treasury processes for bank returns and expense reporting. Governance and operational rollout involved System Support and lead managers for testing and resolving interface issues, and Staff Accounting and Treasury teams for exception handling and daily processing oversight.
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Allstate | Insurance | 55000 | $67.7B | United States | Exela Technologies | Exela Lockbox | AR Automation | 2011 | n/a |
In 2011 Allstate implemented Exela Lockbox as an AR Automation application to centralize lockbox and remittance processing inside its accounts receivable organization. The deployment targeted lockbox intake, image capture and automated remittance data capture to streamline daily cash posting workflows within the accounting department.
Exela Lockbox was configured to support core AR Automation capabilities including high-volume image capture, MICR recognition, remittance data extraction, automated cash application logic and exception routing for unresolved items. The implementation emphasized data capture and keyed verification workflows, with configuration for batch processing, archival of check images and exception queues for manual investigation.
Operational coverage centered on the accounting function that handled incoming lockbox work, building on existing staff experience with high-speed scanners and output devices. Personnel previously trained on Banctec E-Series and the XDS, Opex 50 and 150, and the NCR 7780 continued scanning work into a capture database used for keying and validation, which supported continuity of daily functions such as Opex 50 and 150 processing.
Rollout included on‑the‑job training and standard operating procedures for temporary and permanent staff to run capture hardware, perform keyed data validation and manage exception workflows. Governance focused on establishing capture-to-posting handoffs, operator training for image quality and exception handling, and structured operational procedures to sustain lockbox processing within the accounts receivable function.
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American Express | Banking and Financial Services | 75100 | $65.9B | United States | Exela Technologies | Exela Lockbox | AR Automation | 2002 | n/a |
In 2002, American Express implemented Exela Lockbox as an AR Automation application to centralize remittance capture and accounts receivable processing for card-related receivables. American Express Exela Lockbox AR Automation supports core receivables workflows and was positioned to handle incoming payment presentment and posting activities within the organization.
The implementation focused on AR Automation functional modules common to lockbox deployments, including document imaging and optical character recognition for paper payments, electronic remittance capture for ACH and virtual card transactions, automated payment application and cash posting, exception management for unapplied funds, and archival for audit and retrieval. Exela Lockbox configuration emphasized rules-based remittance interpretation and straight-through processing to reduce manual touchpoints in the payment lifecycle.
Operationally the Exela Lockbox deployment operated as a vendor-provided remittance processing capability tied to American Express accounts receivable and billing dispute functions. The system was integrated with internal account update and reconciliation workflows to feed posting records and exceptions into downstream billing and collector processes, supporting platform-level remittance processing across servicing participants involved in card receivables.
Governance for the deployment aligned with Regulation AB servicing criteria, under which vendors performing scripted or limited servicing activities may be treated as Servicing Participants or be monitored by a Servicing Participant. The registrant filing indicates that each Servicing Participant completed Reports on Assessment and related Attestation Reports, and no Report on Assessment or related Attestation Report identified any material instance of noncompliance with the applicable servicing criteria.
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Banking and Financial Services | 30 | $4M | United States | Exela Technologies | Exela Lockbox | AR Automation | 2018 | n/a |
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Distribution | 230 | $35M | United States | Exela Technologies | Exela Lockbox | AR Automation | 2016 | n/a |
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Banking and Financial Services | 4200 | $1.2B | United States | Exela Technologies | Exela Lockbox | AR Automation | 2014 | n/a |
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Banking and Financial Services | 213000 | $101.9B | United States | Exela Technologies | Exela Lockbox | AR Automation | 2018 | n/a |
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Banking and Financial Services | 4966 | $2.0B | United States | Exela Technologies | Exela Lockbox | AR Automation | 2016 | n/a |
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Buyer Intent: Companies Evaluating Exela Lockbox
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Exela Lockbox. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Exela Lockbox for AR Automation include:
- The Bank of New York Mellon, a United States based Banking and Financial Services organization with 53400 Employees
- Bank First, a United States based Banking and Financial Services company with 450 Employees
- Dinsmore & Shohl LLP, a United States based Professional Services organization with 725 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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PNC Bank | Banking and Financial Services | 53859 | $20.8B | United States | 2026-03-18 |
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The Bank of New York Mellon | Banking and Financial Services | 53400 | $17.5B | United States | 2026-03-09 |
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Bank First | Banking and Financial Services | 450 | $60M | United States | 2026-02-20 |
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Professional Services | 725 | $285M | United States | 2026-02-18 |
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Professional Services | 13 | $2M | United States | 2026-02-18 |
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Professional Services | 2300 | $250M | United States | 2026-02-11 |
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Professional Services | 100 | $10M | United States | 2026-02-05 |
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Banking and Financial Services | 250 | $57M | United States | 2026-02-05 |
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Banking and Financial Services | 317233 | $180.6B | United States | 2026-01-22 |
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Banking and Financial Services | 17398 | $8.2B | United States | 2026-01-22 |
FAQ - APPS RUN THE WORLD Exela Lockbox Coverage
Exela Lockbox is a AR Automation solution from Exela Technologies.
Companies worldwide use Exela Lockbox, from small firms to large enterprises across 21+ industries.
Organizations such as JPMorgan Chase, Statefarm, Bank of America, Wells Fargo and Citibank are recorded users of
Exela Lockbox for AR Automation.
Companies using Exela Lockbox are most concentrated in Banking and Financial Services and Insurance, with adoption spanning over 21 industries.
Companies using Exela Lockbox are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Exela Lockbox across Americas, EMEA, and APAC.
Companies using Exela Lockbox range from small businesses with 0-100 employees - 3.45%, to mid-sized firms with 101-1,000 employees - 17.24%, large organizations with 1,001-10,000 employees - 37.93%, and global enterprises with 10,000+ employees - 41.38%.
Customers of Exela Lockbox include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Exela Lockbox customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of AR Automation.