List of SAP Service Cloud Customers
SAP
Dietmar-Hopp-Allee 16,
Walldorf, 69190,
Germany
Walldorf, 69190,
Germany
49 6227-7-47474
Professional Services
26944
$23.2B
Since 2010, our global team of researchers has been studying SAP Service Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Service Cloud for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Service Cloud for Customer Support include: Vinci, a France based Manufacturing organisation with 282241 employees and revenues of $83.88 billion, Jaguar Land Rover UK, a United Kingdom based Automotive organisation with 38379 employees and revenues of $35.61 billion, Forvia, a France based Automotive organisation with 153000 employees and revenues of $30.90 billion, NextEra Energy, a United States based Utilities organisation with 16800 employees and revenues of $24.75 billion, Henkel, a Germany based Consumer Packaged Goods organisation with 53000 employees and revenues of $23.00 billion and many others.
Contact us if you need a completed and verified list of companies using SAP Service Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The SAP Service Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arlanxeo Germany | Oil, Gas and Chemicals | 950 | $100M | Germany | SAP | SAP Service Cloud | Customer Support | 2018 | n/a |
In 2018, Arlanxeo Germany implemented SAP Service Cloud to support Customer Support functions across its German operations. The SAP Service Cloud deployment was coordinated with a broader front office program that introduced a modern eCommerce solution on Hybris and integrated customer relationship marketing with core SAP S/4 for availability checks and pricing.
The SAP Service Cloud implementation concentrated on typical Customer Support capabilities including case management, service ticketing, knowledge base enablement, service contract handling and SLA orchestration. Configuration work emphasized automated case routing and workflow rules to link incoming service requests to order, availability and pricing data surfaced from S/4.
Integrations were implemented between SAP Service Cloud, the Hybris eCommerce layer and SAP S/4 to enable real time availability checks and pricing lookups during support interactions. The program also provisioned integration options with other sourcing platforms used by major customers and incorporated customer relationship marketing data to support personalized support interactions and context rich case histories.
Governance changes focused on centralizing service workflows, establishing escalation paths tied to S/4 order state and pricing exceptions, and aligning support processes with the new eCommerce and marketing touchpoints. The project explicitly targets increased user experience for the customer through integrated support and commerce touchpoints, while aligning Customer Support, sales order servicing and marketing data flows under a unified service platform.
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Arteco Coolants | Oil, Gas and Chemicals | 100 | $20M | Belgium | SAP | SAP Service Cloud | Customer Support | 2022 | Flexso |
In 2022 Arteco Coolants implemented SAP Service Cloud as a Customer Support application, with Flexso driving the project using SAP Activate and taking the solution live in May 2022. The deployment addressed Arteco’s customer service organization that supports over 300 external organizations, some 350 customers worldwide, and roughly 750 delivery points, consolidating interaction data for customer service agents.
The SAP Service Cloud implementation delivered a central 360 degree overview of each contact and interaction across email and other touchpoints, and introduced structured service task management and flexible reporting capabilities. Configuration work focused on case handling, contact consolidation, and streamlining administrative follow up, which Arteco reports has already reduced administrative load and cut 20,000 e-mails.
Integration work included a real time linkage to Arteco’s existing ERP system to ensure customer, order, and delivery context flows into the Customer Support environment. Operational coverage initially centered on the Customer Service Department, while process discovery during the program identified cross departmental data handoffs that required changes to upstream processes and data ownership rules.
Governance and rollout followed Flexso’s managed services model for continuous optimisation, with Arteco establishing adoption tracking and plans to extend SAP Service Cloud usage into sales and other functions. The program delivered improved backup capabilities and a platform Arteco describes as futureproof, and leaders are monitoring user adoption to secure cohesive ways of working as the system matures.
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Asian Paints | Manufacturing | 8056 | $4.1B | India | SAP | SAP Service Cloud | Customer Support | 2009 | n/a |
In 2009 Asian Paints implemented SAP Service Cloud as part of a Customer Support and CRM Sales and Service initiative. The engagement included execution support from an Associate Functional Consultant at Mahindra IT Consulting Pvt. Ltd during December 2007 to January 2009, aligning SAP Service Cloud configuration with the company sales and service operating model.
Configuration work centered on SAP Service Cloud user interface and transaction controls, including Business Role setup, Navigation Bar Profile and Role Configuration Key, and UI Screen Configuration to enforce role based access. Functional modules configured included Lead Qualification, Opportunity Management and Quotation workflows, together with Status Profile, Action Profile, PDP configuration, Date Profile and Subject Profile to govern case and sales lifecycles.
Deployment targeted CRM Sales and Service functional coverage, with the SAP Service Cloud instance instrumented to support frontline sales and service teams and to centralize case and opportunity handling consistent with Customer Support requirements. The architecture emphasized role based UI personalization and status driven transaction flow, reflecting standard Customer Support application patterns for ticketing and sales pipeline orchestration.
Governance and process controls were implemented through action and status profile design, which structured workflow transitions and automated permitted actions by role. Rollout and operational handover relied on the configured navigation and role artifacts to limit training scope and to enforce process discipline across sales and service functions.
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Transportation | 2500 | $1.0B | United Kingdom | SAP | SAP Service Cloud | Customer Support | 2016 | n/a |
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Manufacturing | 753 | $158M | Spain | SAP | SAP Service Cloud | Customer Support | 2022 | Avvale |
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Aerospace and Defense | 28343 | $5.7B | United Kingdom | SAP | SAP Service Cloud | Customer Support | 2018 | n/a |
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Manufacturing | 1958 | $570M | India | SAP | SAP Service Cloud | Customer Support | 2021 | n/a |
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Manufacturing | 80 | $12M | United Kingdom | SAP | SAP Service Cloud | Customer Support | 2017 | Sybit |
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Manufacturing | 40 | $7M | France | SAP | SAP Service Cloud | Customer Support | 2020 | Notion Edge |
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Manufacturing | 1000 | $230M | France | SAP | SAP Service Cloud | Customer Support | 2019 | Notion Edge |
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Buyer Intent: Companies Evaluating SAP Service Cloud
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SAP Service Cloud. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SAP Service Cloud for Customer Support include:
- Ace Data Centers, a United States based Professional Services organization with 15 Employees
- General Beverage Sales Co., a United States based Distribution company with 1000 Employees
- Indiana University, a United States based Education organization with 21100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD SAP Service Cloud Coverage
SAP Service Cloud is a Customer Support solution from SAP.
Companies worldwide use SAP Service Cloud, from small firms to large enterprises across 21+ industries.
Organizations such as Vinci, Jaguar Land Rover UK, Forvia, NextEra Energy and Henkel are recorded users of
SAP Service Cloud for Customer Support.
Companies using SAP Service Cloud are most concentrated in Manufacturing, Automotive and Utilities, with adoption spanning over 21 industries.
Companies using SAP Service Cloud are most concentrated in France, United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP Service Cloud across Americas, EMEA, and APAC.
Companies using SAP Service Cloud range from small businesses with 0-100 employees - 6.94%, to mid-sized firms with 101-1,000 employees - 18.06%, large organizations with 1,001-10,000 employees - 38.89%, and global enterprises with 10,000+ employees - 36.11%.
Customers of SAP Service Cloud include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SAP Service Cloud customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.