In 2023, the global Content Management market surged to nearly $24.2 billion, growing by 8.5%. The top 10 vendors commanded a significant 87% market share, with Microsoft leading at 11.1%, followed by Adobe, DocuSign, Dropbox, and OpenText.

Our APPS TOP 500 Market Report (Preview) covers hundreds of Content Management software vendors, offering deep insights into market dynamics, vendor strengths, AI investments, customer momentum, and go-to-market strategies providing valuable perspectives on market trends and challenges.

Discover thousands of Content Management Customer Wins with the ARTW Technographics Platform, an essential resource for technology enthusiasts, sales business leaders, and data-driven marketing executives, offering curated insights into the evolving landscape of the software industry, including the latest developments in the Content Management market.

Exhibit 1 – 2023 Content Management Applications Market Shares Split By Top 10 Content Management Vendors and Others
Exhibit 1 – 2023 Content Management Applications Market Shares Split By Top 10 Content Management Vendors and Others

Through our forecast period, the Content Management applications market size is expected to shrink to $67.9 billion by 2028, compared with $57.3 billion in 2023 at a compound annual growth rate of 3.4%.

Exhibit 2: Worldwide Content Management Applications Market 2023-2028 Forecast, $M
Year202320282023-2028 CAGR, %
Total57338678923.4%

Source: Apps Run The World, June 2024

Top 10 Content Management Software Vendors

Content management applications include Web content management, document management, authoring tools, digital rights management, and search and portal functions that can be integrated into a business process via the Cloud.

Microsoft is banking on Office 365 as its second act in controlling the office apps environment, while Adobe is doing the same with its own Cloud subscription offerings. Such moves render the old world of content management almost obsolete.

Here are the rankings of the top 10 Content Management software vendors in 2023 and their market shares.

RankVendor2021 Content Management Apps Revenues, $M2022 Content Management Apps Revenues, $M2023 Content Management Apps Revenues, $MYoY Growth2023 Content Management Market Share, %
1Microsoft Subscribe Subscribe Subscribe5.7% Subscribe
2Adobe Subscribe Subscribe Subscribe13.0% Subscribe
3DocuSign Subscribe Subscribe Subscribe9.8% Subscribe
4Dropbox Subscribe Subscribe Subscribe7.6% Subscribe
5Open Text Corporation Subscribe Subscribe Subscribe5.3% Subscribe
6Google Subscribe Subscribe Subscribe22.9% Subscribe
7Box Inc. Subscribe Subscribe Subscribe4.6% Subscribe
8Hyland Subscribe Subscribe Subscribe6.2% Subscribe
9Tungsten Automation (formerly Kofax) Subscribe Subscribe Subscribe2.8% Subscribe
10Conga Subscribe Subscribe Subscribe9.6% Subscribe
Subtotal Subscribe Subscribe Subscribe7.7% Subscribe
Other Subscribe Subscribe Subscribe14.7% Subscribe
Total4781052825573398.5%100.0%

Source: Apps Run The World, June 2024

Other Content Management software providers included in the report are: Acquia, Amazon Web Services (AWS), Avid Technology, Automattic, Axway, Capital ID, Cisco Systems, Cision, Citrix, Constellation Software Inc., Corel, Cox Automotive, Crownpeak, CTERA Networks, Dalet, Docuware, Egnyte, Episerver, Esker SA, Eventbrite, Evernote, Everteam, FIS Global, HCL Technologies, IBM, icertis, IQVIA, Kentico Software, Laserfiche, LexisNexis, M-Files, NCR Corporation, Newgen Software, Objective Corporation, PandaDoc, Pitney Bowes, PTC, Revinate, SAP, SER Group, SquizTIBCO, Unilog, Veeva Systems, Vonage, and many others.

Custom data cuts related to the Content Management Applications market are available:

  • Top 200+ Content Management Applications Vendors and Market Forecast 2023-2028
  • 2023 Content Management Applications Market By Industry (21 Verticals)
  • 2023 Content Management Applications Market By Content Management Segments and Categories
  • 2023 Content Management Applications Market By Country (USA + 45 countries)
  • 2023 Content Management Applications Market By Region (Americas, EMEA, APAC)
  • 2023 Content Management Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2023 Content Management Applications Market By Customer Size (revenue, employee count, asset)
  • 2023 Content Management Applications Market By Channel (Direct vs Direct)
  • 2023 Content Management Applications Market By Product
    Buyer Intent: Companies Reading this Research Report
    ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively reading this research report. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively accessing this research report include:
    1. Autodesk, a United States based Professional Services organization with 14100 Employees
    2. National Bank of Canada, a Canada based Banking and Financial Services company with 29250 Employees
    3. National Bank of Canada, a Canada based Banking and Financial Services organization with 29250 Employees
    LogoCompanyIndustryEmployeesRevenueCountryEvaluated

    Worldwide Enterprise Application Market

    Exhibit 3 provides a forecast of the worldwide enterprise application market from 2023 to 2028, highlighting market sizes, year-over-year growth, and compound annual growth rates across various functional segments. The data shows strong growth in emerging areas like eCommerce, Human Capital Management, and IT Service Management, while traditional segments like ERP and CRM continue to dominate in market size.

Exhibit 3: Worldwide Enterprise Application Market Forecast 2023-2028 by Functional Market ($M)

Functional Market, $M202120222023YoY Growth20282023-2028 CAGR, %
Analytics and BI Subscribe Subscribe Subscribe Subscribe Subscribe4.4
Collaboration Subscribe Subscribe Subscribe Subscribe Subscribe4.6
Content Management Subscribe Subscribe Subscribe Subscribe Subscribe3.4
Customer Relationship Management Subscribe Subscribe Subscribe Subscribe Subscribe3.5
eCommerce Subscribe Subscribe Subscribe Subscribe Subscribe6.7
Enterprise Performance Management Subscribe Subscribe Subscribe Subscribe Subscribe3.9
Enterprise Resource Planning Subscribe Subscribe Subscribe Subscribe Subscribe3.6
Human Capital Management Subscribe Subscribe Subscribe Subscribe Subscribe6.1
IT Service Management Subscribe Subscribe Subscribe Subscribe Subscribe5.5
PLM & Engineering Subscribe Subscribe Subscribe Subscribe Subscribe3.8
Project Portfolio Management Subscribe Subscribe Subscribe Subscribe Subscribe4.4
Procurement Subscribe Subscribe Subscribe Subscribe Subscribe2.8
Sales Performance Management Subscribe Subscribe Subscribe Subscribe Subscribe4.1
Supply Chain Management Subscribe Subscribe Subscribe Subscribe Subscribe3.8
Treasury and Risk Management Subscribe Subscribe Subscribe Subscribe Subscribe2.0
Total Subscribe Subscribe Subscribe Subscribe Subscribe4.1

Source: Apps Run The World, June 2024

Exhibit 4 shows the enterprise applications market by functional area. The highest growth functional markets revolve around smaller segments like eCommerce, Enterprise Performance Management, Sales Performance Management and Treasury and Risk, where first movers remain less established than those that for decades have been entrenched in functional areas like ERP, CRM and PLM.

Exhibit 4 – Worldwide Enterprise Applications Market Forecast 2023-2028, By Functional Market, $M
Exhibit 4 – Worldwide Enterprise Applications Market Forecast 2023-2028, By Functional Market, $M

Content Management Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Content Management systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers have been studying the patterns of the latest Content Management software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these customer Content Management wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

CustomerIndustryEmpl.RevenueCountryVendorNew ProductCategory
Academy of Art UniversityEducation4000$900.0MUnited StatesAdobe SystemsAdobe Document CloudDocument Management
REA Group LimitedMedia1400$527.0MAustraliaAdobe SystemsAdobe Document CloudDocument Management
State of HawaiiGovernment50119$14.51BUnited StatesAdobe SystemsAdobe Document CloudDocument Management
SprintCommunications28500$33.60BUnited StatesAdobe SystemsAdobe Creative CloudContent Management
LenovoRetail11000$2.70BUnited StatesAdobe SystemsAdobe Creative CloudContent Management
Ayco, a Goldman Sachs CompanyBanking and Financial Services1850$750.0MUnited StatesAdobe SystemsAdobe Creative CloudContent Management
JoulesRetail1690$263.0MUnited KingdomAdobe SystemsAdobe Creative CloudContent Management
Samsung ElectronicsManufacturing287439$206.19BUnited StatesAdobe SystemsAdobe Experience ManagerDigital Asset Management
AT&T Inc.Communications226840$171.76BUnited StatesAdobe SystemsAdobe Experience ManagerDigital Asset Management
FujitsuProfessional Services129071$35.64BUnited StatesBoxBoxContent Management
Kerzner InternationalLeisure and Hospitality13000$5.50BUnited Arab EmiratesBoxBoxContent Management
KomatsuManufacturing14000$3.00BUnited StatesBoxBoxContent Management
Endemol Shine GroupProfessional Services2150$600.0MNetherlandsBoxBoxContent Management
ChantelleRetail6200$455.0MFranceBoxBoxContent Management
Cedars-Sinai Medical CenterHealthcare14121$4.28BUnited StatesBoxBox Sign (ex SignRequest)Digital Signing
Kaiser PermanenteLife Sciences217000$88.70BUnited StatesBoxBox Sign (ex SignRequest)Digital Signing
United HealthcareHealthcare6200$1.80BUnited StatesBoxBox Sign (ex SignRequest)Digital Signing
LG&E and KU Energy LLCUtilities3500$3.10BUnited StatesCitrixCitrix ShareFileContent Management
MazarsProfessional Services42000$2.31BFranceCitrixCitrix ShareFileContent Management
Swansea Family CourtGovernment11300$654.0MUnited KingdomCitrixCitrix ShareFileContent Management
Guidant GroupProfessional Services2600$300.0MUnited KingdomCitrixCitrix ShareFileContent Management
Transcat PLMProfessional Services420$200.0MGermanyCitrixCitrix ShareFileContent Management
McKesson CorporationHealthcare70000$231.05BUnited StatesDocuSignDocuSign eSignatureDigital Signing
Glencore InternationalManufacturing135000$201.45BSwitzerlandDocuSignDocuSign eSignatureDigital Signing
Costco Wholesale CorporationDistribution288000$195.93BUnited StatesDocuSignDocuSign eSignatureDigital Signing
CIGNA CorporationHealthcare72226$160.40BUnited StatesDocuSignDocuSign eSignatureDigital Signing
WalgreensRetail225000$139.50BUnited StatesDocuSignDocuSign eSignatureDigital Signing
GE Capital, AmericasBanking and Financial Services333000$123.10BUnited StatesDocuSignDocuSign eSignatureDigital Signing
Aon AffinityProfessional Services50000$11.07BIrelandDocuSignDocuSign Agreement CloudDocument Management
TravelportProfessional Services3700$2.55BUnited KingdomDocuSignDocuSign Agreement CloudDocument Management
Expedia Group, Inc.Leisure and Hospitality24500$1.20BUnited StatesDocuSignDocuSign Agreement CloudDocument Management
Abcor Home HealthHealthcare1000$120.0MUnited StatesDropboxHelloSignDigital Signing
Netflix, Inc.Professional Services9400$25.00BUnited StatesDropboxDropbox BusinessContent Management
McKinsey & CompanyProfessional Services31364$10.50BUnited StatesDropboxDropbox BusinessContent Management
WiproProfessional Services209890$8.70BIndiaDropboxDropbox BusinessContent Management
LagardereMedia30000$8.56BFranceDropboxDropbox BusinessContent Management
HersheyConsumer Packaged Goods22000$7.40BUnited StatesDropboxDropbox BusinessContent Management
Advanced Micro Devices, Inc.Manufacturing11400$6.73BUnited StatesDropboxDropbox BusinessContent Management
Broadcom Inc. (including CA Technologies)Manufacturing21000$23.89BUnited StatesGoogleGoogle DriveContent Management
Colgate-Palmolive CompanyConsumer Packaged Goods34200$16.47BUnited StatesGoogleGoogle DriveContent Management
The Nielsen CompanyProfessional Services43000$6.29BUnited StatesGoogleGoogle DriveContent Management
Hamilton Group FundingBanking and Financial Services300$30.0MUnited StatesGoogleGoogle Lending DocAIIntelligent Document Processing
HSBC Bank CanadaProfessional Services6000$2.00BUnited StatesGoogleGoogle Lending DocAIIntelligent Document Processing
Heinen’s Grocery StoreRetail3500$1.00BUnited StatesHylandHyland CloudContent Management
Tompkins Financial CorporationBanking and Financial Services1047$261.0MUnited StatesHylandHyland CloudContent Management
First National Bank of AmericaBanking and Financial Services700$150.0MUnited StatesHylandHyland OnBaseIntelligent Document Processing
Walmart Inc.Retail2300000$559.15BUnited StatesKofaxKofax ReadSoft InvoicesIntelligent Document Processing
Saudi AramcoOil, Gas and Chemicals66800$161.46BSaudi ArabiaKofaxKofax ReadSoft InvoicesIntelligent Document Processing
LVMH USARetail145247$53.74BFranceKofaxKofax ReadSoft InvoicesIntelligent Document Processing
Ingram MicroProfessional Services35000$49.10BUnited StatesKofaxKofax ReadSoft InvoicesIntelligent Document Processing
New York Life Insurance CompanyInsurance11388$46.71BUnited StatesKofaxKofax ReadSoft InvoicesIntelligent Document Processing
JPMorgan Chase & Co.Banking and Financial Services265790$119.54BUnited StatesKofaxKofax TotalAgilityIntelligent Document Processing
The Travelers Companies, Inc.Insurance31000$32.00BUnited StatesKofaxKofax TotalAgilityIntelligent Document Processing
AMN HealthcareHealthcare3263$2.22BUnited StatesKofaxKofax TotalAgilityIntelligent Document Processing
Fiat Chrysler AutomobilesAutomotive191752$131.64BItalyMicrosoftMicrosoft SharePointContent Management
United Technologies CorporationManufacturing240000$66.50BUnited StatesMicrosoftMicrosoft SharePointContent Management
Zurich Insurance GroupInsurance55000$63.59BSwitzerlandMicrosoftMicrosoft SharePointContent Management
AccentureProfessional Services537000$48.76BIrelandMicrosoftMicrosoft SharePointContent Management
Volvo GroupManufacturing103985$43.93BSwedenMicrosoftMicrosoft SharePointContent Management
ValeManufacturing71149$37.57BBrazilMicrosoftMicrosoft SharePointContent Management
FujitsuProfessional Services129071$35.64BUnited StatesMicrosoftMicrosoft SharePointContent Management
Exelon CorporationUtilities32340$33.04BUnited StatesMicrosoftMicrosoft SharePointContent Management
Fox (Film, TV, Sports)Media7700$11.39BUnited StatesOpenTextOpenText eDOCSEnterprise Content Management
U.S. Department of Health and Human Services (HHS)Government80000$94.50BUnited StatesOpenTextOpenText eDOCSEnterprise Content Management
BNSF RailwayTransportation42000$22.75BUnited StatesOpenTextOpenText Content Suite PlatformContent Management
Tennessee Valley AuthorityUtilities10000$11.20BUnited StatesOpenTextOpenText Content Suite PlatformContent Management
NZ Transport AgencyTransportation1450$2.80BNew ZealandOpenTextOpenText Content Suite PlatformContent Management
DistellConsumer Packaged Goods5500$1.23BSouth AfricaOpenTextOpenText Content Suite PlatformContent Management
BSI GroupProfessional Services5100$755.0MUnited KingdomOpenTextOpenText Content Suite PlatformContent Management
Alberta Motor AssociationNon Profit1700$215.0MCanadaOpenTextOpenText Content IntelligenceContent Management
Bruce Power L.P.Utilities4200$2.50BCanadaOpenTextOpenText Content IntelligenceContent Management
Renewable Energy SystemsUtilities2500$1.34BUnited KingdomOpenTextOpenText Content IntelligenceContent Management
Cirrus Logic, Inc.Professional Services1443$1.28BUnited StatesOpenTextOpenText Employee File ManagementDocument Management

Source: Apps Run The World, June 2024

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) ranked by their 2019-2023 product revenues.

Their 2021 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conducts an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world. The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.