Top 10 State and Local Government Software Vendors and Market Forecast 2019-2024

Worldwide State and Local Government Applications Market to reach $5.7 billion by 2024, compared with $5.1 billion in 2019 at a compound annual growth rate of 2.4%.

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In 2019, the top 10 State and Local Government software vendors accounted for nearly 38.1% of the global State and Local Government applications market which grew 4.2% to approach nearly $12.8 billion in license, maintenance and subscription revenues.

Last year Tyler Technologies was the market leader with a 9% market share in license, maintenance and subscription revenues, followed by Oracle, Microsoft and SAP in that order.

We ask the simple question: Who’s buying State and Local Government applications from whom and why? And we provide the answers – supported by decades of research – to our clients around the world. (Sample from our Apps Database)

2019 State and Local Government Applications Market Shares
Exhibit 1 – 2019 State and Local Government Applications Market Shares Split By Top 10 State and Local Government Vendors and Others
Exhibit 2: Worldwide State and Local Government Software Market 2019-2024 Forecast, $M
Year201920242019-2024 CAGR, %
Total509557462.4%

Source: Apps Run The World, November 2020

Top 10 State and Local Government Software vendors

State and Local Government (state and local government agencies, nonprofit) Grants and performance management, Computer Assisted Dispatch, Jail Management, Courts Management, Tax Collections, Records Management, Financials, HR, Procurement

e-Government is the catalyst for new system purchases, especially among developing countries. Apps designed to improve tax revenue collection will continue to take precedence over other front-office systems.

Here are the rankings of the top 10 State and Local Government software vendors in 2019 and their market shares.

RankVendor2018 State and Local Government Apps Revenues, $M2019 State and Local Government Apps Revenues, $MYoY Growth2019 State and Local Government Market Share, %Recent Developments
1Tyler Technologies Subscribe Subscribe8.7% SubscribeIn 2019, Tyler Technologies added 596 new SaaS clients and 78 existing clients elected to convert to their SaaS model. Tyler has more than 26,000 successful installations across 10,000 sites, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations.
2Oracle Subscribe Subscribe6.8% SubscribeMany federal, state and local customers are using Oracle to deliver critical government services. Oracle’s cloud services are used by 8 of the top 10 federal agencies by budget, all 4 branches of the U.S. military, and 36 states. Globally, more than 1,000 public sector organizations take advantage of Oracle’s industry-leading technologies.
3Microsoft Subscribe Subscribe10.2% SubscribeMicrosoft Teams is now used by over 500,000 organizations around the world. Of those, over 150 organizations have 10,000 or more active Teams users, and 91 of the Fortune 100 companies are now using Teams, while Office 365 has more than 120 million business users.
4SAP Subscribe Subscribe5.1% SubscribeMore than 15,800 public sector institutions in 151 countries are innovating with SAP solutions.
5Workday Subscribe Subscribe12.5% SubscribeWorkday serves approximately 7,900 customers globally (includes acquisitions). Workday ended FY’20 with more than 3,200 total customers, up 23% year over year.
6IBM Subscribe Subscribe-3.7% SubscribeIBM acquired software company Red Hat for $34 billion. The Nova Scotia government has launched a public sector innovation garage in collaboration with IBM. IBM has more than 50000 customers around the world.
7UNIT4 Subscribe Subscribe9.2% SubscribeUnit4 has more than 5,000 customers and more than a million users. A majority of its customers are in the professional services organizations and public services verticals. Unit4’s core ERP is used by over 2,700 organizations worldwide. The latest customer wins in the Nordics include Försvarets Materielverk, The Norwegian Post, Swedish municipality Alvesta, Titania in Sweden, and others.
8Infor Subscribe Subscribe8.2% SubscribeInfor’s transformation continues unabated in 2020 as Koch Industries has purchased the shares it did not own attaining full control of the ERP vendor. Infor has more than 73,000 customers. Following a series of Cloud acquisitions and organic growth, Infor said its Cloud applications are being used by 13,500 customers and 71 million users.
9Civica Subscribe Subscribe18.8% SubscribeCivica extends government mobile working options through acquisition of Asset Edge.
10CGI Group Inc. Subscribe Subscribe11.1% SubscribeIn March 2020 CGI acquired TeraThink, a leading information technology and management consulting firm providing digitization, enterprise finance, risk management, and data analytics services to the U.S. federal government. CGI Group has more than 2,000 government agencies as customers.
Subtotal Subscribe Subscribe8.0% Subscribe
Other Subscribe Subscribe2.0% Subscribe
Total Subscribe Subscribe4.2% Subscribe

Source: Apps Run The World, November 2020

Other State and Local Government software providers included in the report are: Abila, Accela, ACI Worldwide, Inc., Acumen Data Systems, Adobe, ADP, Advanced, Aladtec, Alfresco, ARCHIBUS, ASG Technologies, Asseco Group, Atlas Business Solutions, Atlassian, Avue Technologies, Benefitexpress, Berger-Levrault, Berger-Levrault, Blackbaud, Blackboard, Capita Software, Cegid, Celayix Software, CentralSquare Technologies, Ceridian, Cerner Corporation, Cisco Systems, Citrix, Computer Modeling Group, Connecting-Expertise NV, Dileoz, Dropbox, Dude Solutions Inc., eCivis, a GTY Technology Company, FIS Global, Fiserv, Google, Granicus, Hexagon, High Line, a NEOGOV Company, Huddle, Informatica, Intime Solutions, Itineris, Ivanti, Kofax, Kronos Incorporated, Laserfiche, LogMeIn, Inc., NEOGOV, Nice Systems, Oleeo, Open Text Corporation, OptForce, Peopleadmin, a Powerschool Company, PROACTIS Group, Roper Technologies, Inc., Salesforce, ServiceNow, Silverlake Axis, Squiz, Sunview Software, Tableau Software, TeamDynamix, Teradata Corporation, TMA Systems, UNIT4, viDesktop Inc., Visma, Vitech Systems Group, Workday, XCD HR Limited, Zoom Video Communications, and others.

Custom data cuts related to the State and Local Government Applications market are available:

  • Top 800+ State and Local Government Applications Vendors and Market Forecast 2018-2023
  • 2019 State and Local Government Applications Market By Functional Market (16 Markets)
  • 2019 State and Local Government Applications Market By Country (USA + 45 countries)
  • 2019 State and Local Government Applications Market By Region (Americas, EMEA, APAC)
  • 2019 State and Local Government Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2019 State and Local Government Applications Market By Customer Size (revenue, employee count, asset)
  • 2019 State and Local Government Applications Market By Channel (Direct vs Direct)
  • 2019 State and Local Government Applications Market By Product

Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Worldwide Enterprise Applications Market Forecast 2019-2024, By Vertical Market, $M
Exhibit 4 – Worldwide Enterprise Applications Market Forecast 2019-2024, By Vertical Market, $M

State and Local Government Software Purchases Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in State and Local Government systems based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers has been studying the patterns of the latest State and Local Government software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these State and Local Government customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.

CustomerIndustryEmpl.RevenueCountryVendorNew ProductFunction
Ministry of Education (Brazil)Government100000$2.60BBrazilBMC SoftwareBMC Remedy ITSM SuiteIT Service Management
Florida Highway Safety and Motor VehiclesGovernment2475$500.0MUnited StatesCornerstone OnDemandCornerstone HR SuiteHuman Resource Management
City of AvondaleGovernment507$88.0MUnited StatesGenesysGenesys Customer Experience PlatformCustomer Experience Platform
BuzzFeedGovernment1500$167.0MUnited StatesIBMIBM Watson Candidate AssistantAI and Cognitive Talent Management Solution
City of DallasGovernment13000$2.80BUnited StatesKronosKronos Workforce CentralHuman Capital Management, Workforce Management
City of HamptonGovernment1875$450.0MUnited StatesKronosKronos Workforce CentralHuman Capital Management, Workforce Management
Business SwedenGovernment550$50.0MSwedenMicrosoftAzure Machine LearningML & Data Science Platform
Cook County GovernmentGovernment22000$600.0MUnited StatesMicrosoftMicrosoft Dynamics GPEnterprise Resource Planning
Cook County Pension FundGovernment448$50.0MUnited StatesMicrosoftMicrosoft Dynamics GPEnterprise Resource Planning
Shropshire CouncilGovernment12000$270.0MUnited KingdomMicrosoftMicrosoft Dynamics 365 Customer EngagementCustomer Relationship Management
Texas Association of CountiesGovernment190$20.0MUnited StatesMicrosoftMicrosoft Dynamics GPEnterprise Resource Planning
Wisconsin Department of Health ServicesGovernment5500$1.10BUnited StatesNetSuiteNetSuite CRM+Customer Relationship Management
City of AlbuquerqueGovernment5854$882.0MUnited StatesOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
City of Fort WayneGovernment1862$280.0MUnited StatesOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
City of San JoseGovernment6600$3.70BUnited StatesOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
Department of ConservationGovernment2000$800.0MNew ZealandOracleOracle WebCenter SitesWeb Experience Management Solution
Kent County CouncilGovernment12000$1.80BUnited KingdomOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
M.E.T.C.Government1200$400.0MUnited StatesOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
Metro VancouverGovernment1500$600.0MCandaOracleOracle PeopleSoft HCMHuman Capital Management
NRGiGovernment1100$317.0MDenmarkOracleOracle CX CloudCustomer Experience
Sacramento CountyGovernment11691$3.50BUnited StatesOracleOracle Service Cloud (ex RightNow)Customer Experience Platform
Ministry of Economy, Trade and Industry(METI) of JapanGovernment4000$1.50BJapanSalesforceService CloudCustomer Service and Support
U.S. Census BureauGovernment12000$3.50BUnited StatesSalesforceService CloudCustomer Service and Support
Hampshire County CouncilGovernment7000$938.0MUnited KingdomSAPSAP Cloud for CustomerCustomer Relationship Management
USAMMGovernment65$6.0MUnited StatesShopifyShopifyeCommerce
Cheshire West and Chester CouncilGovernment11386$708.0MUnited KingdomUNIT4Unit4 Business World On!Enterprise Resource Planning
Metro VancouverGovernment1500$600.0MCandaUNIT4Unit4 Business WorldEnterprise Resource Planning
Shropshire CouncilGovernment12000$270.0MUnited KingdomUNIT4Unit4 Business World On!Enterprise Resource Planning
BuzzFeedGovernment1500$167.0MUnited StatesWorkdayWorkday HCMHuman Capital Management
City and County of Denver GovernmentGovernment3600$1.00BUnited StatesWorkdayWorkday HCMHuman Capital Management
City of OrlandoGovernment1750$401.0MUnited StatesWorkdayWorkday PlanningPlanning, Budgeting, and Forecasting
Cook County GovernmentGovernment22000$600.0MUnited StatesWorkForce SoftwareEmpCenterWorkforce Management

Source: Apps Run The World, November 2020

Further Readings

An expanded version of this report covers the top 800+ State and Local Government Software Vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2015-2019 product revenues.

Their 2019 results are being broken down, sorted and ranked across 16 functional areas (from Analytics to Treasury and Risk Management) and by 21 vertical industries (from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.

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