Top 10 Collaboration Software Vendors and Market Forecast 2015-2020

Worldwide Collaboration Applications Market to reach $8.4 billion by 2020, compared with $7.1 billion in 2015 at a compound annual growth rate of 3.4%.


In 2015, the top 10 Collaboration software vendors accounted for nearly 69% of the global Collaboration applications market which grew 5% to approach nearly $7.1 billion in license, maintenance and subscription revenues.

Last year Microsoft led the pack with 20% market share with $1.4 billion in Collaboration product revenues, even though its Collaboration revenues dropped 5%. Cisco Systems was No. 2 achieving 11% share, Citrix was the third at 10% and Oracle and IBM were fourth and fifth place with 7% and 5%, respectively.

Top 10 Collaboration Software Vendors & 2015 Collaboration Applications Market Shares
Top 10 Collaboration Software Vendors & 2015 Collaboration Applications Market Shares

Through our forecast period, the Collaboration applications market is expected to reach $8.4 billion by 2020, compared with $7.1 billion in 2015 at a compound annual growth rate of 3.4%.

Exhibit 2: Worldwide Collaboration Software Market 2015-2020 Forecast, $M
Year201520202015-2020 CAGR, %

Source: Apps Run The World, June 2016

Collaboration Market Definitions And Forecast Assumptions

Collaboration applications include Cloud tools for Web conferencing, team collaboration, social business platform, event management, eSignature, and sharing of online community resources. Collaboration applications also include conventional tools for email, group calendaring and scheduling and threaded discussion.

Box, Dropbox, Slack and other startups are turning the concept of collaboration upside down with a whole new approach to knowledge sharing, team collaborating and information filtering through smart messaging with contextual and decision support capabilities.

Top 10 Collaboration Software Vendors

Here are the rankings of the top 10 Collaboration software vendors in 2015 and their market shares in 2015.

RankVendor2014 Collaboration Apps Revenues, $M2015 Collaboration Apps Revenues, $MYoY Growth2015 Collaboration Market Share, %Recent Developments
1Microsoft Subscribe Subscribe-5%20%Despite an installed base of over 200 million users, future of Microsoft SharePoint or even Yammer is uncertain given the vendor’s pending purchase of the massively popular social network LinkedIn, which could reshape the way collaboration is done in the enterprise.
2Cisco Systems Subscribe Subscribe3%11%Cisco is aiming to breathe new life into its collaboration strategy with Spark, which rolls videoconferencing, messaging and phone services all into one. A Cloud version went GA in December 2015.
3Citrix Subscribe Subscribe12%10%In July 2016, LogMeIn merged with Citrix’s GoTo business in an $1.8-billion deal, marrying collaboration tools like with Gotomeeting.
4Oracle Subscribe Subscribe3%7%Oracle’s focus has shifted from its Collaboration Suite to Documents and Sites Cloud Service and its 2014 acquisition of LiveLook has added visual collaboration for co-browsing and screen sharing.
5IBM Subscribe Subscribe-4%5%The first-generation of IBM Collaboration tools, stemming from Lotus Domino and Sametime, has evolved into Social Collaboration with products like Verse and Connections that leverage email, messaging, social analytics and search for better user experience and enterprise workflow in the Cloud.
6Box Inc. Subscribe Subscribe42%4%Enhanced healthcare offerings for streamlining referral management, viewing and sharing medical image files, and marketing FDA-approved Box DICOM Viewer.
7Dropbox Subscribe Subscribe25%3%Reached 500 million global users in its first eight years of offering Cloud collaboration tools.
8Google Subscribe Subscribe20%3%Google Apps for Work remains the favorite collaboration tools among savvy tech users with many touting its mobile capabilities – coupled with an expansive ISV ecosystem – as its key attributes.
9Intralinks Holdings, Inc. Subscribe Subscribe8%3%Acquired Verilume for cloud infrastructure in 2016.
10SurveyMonkey Subscribe Subscribe10%3%Acquired Tech Validate for content marketing creation.
Subtotal Subscribe Subscribe6%69%
Other Subscribe Subscribe5%31%
Total Subscribe Subscribe5%100.00%

Source: Apps Run The World, June 2016

Exhibit 4 shows the enterprise applications market by functional area. The highest growth functional markets revolve around smaller segments like eCommerce, Enterprise Performance Management, Sales Performance Management and Treasury and Risk, where first movers remain less established than those that for decades have been entrenched in functional areas like ERP, CRM and PLM.

Exhibit 4: Worldwide Enterprise Applications Market Forecast 2015-2020, By Functional Market, $M

Exhibit 4 Worldwide Enterprise Applications Market Forecast 2015-2020, By Functional Market, $M
Exhibit 4 Worldwide Enterprise Applications Market Forecast 2015-2020, By Functional Market, $M

Collaboration Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Collaboration applications based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers have been studying the patterns of the latest collaboration software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these collaboration customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.


VendorCustomer WinIndustryNo. of employeesRevenue, $MOld ProductNew ProductWins in
Box Inc.University of StirlingHigher Education18721000Legacy SystemBOX collaboration in the cloud1Q16
Box Inc.Brainlab AGMedical Devices1300650Legacy SystemBOX collaboration in the cloud1Q16
Box Inc.Faber & FaberPublishing15050Legacy SystemBOX collaboration in the cloud4Q15
Box Inc.Chantelle GroupeTextiles62002000Legacy SystemBOX collaboration in the cloud4Q15
Box Inc.Endemol Shine NetherlandsMedia Production2150600Legacy SystemBOX File-sharing and Collaboration2Q15
Cisco SystemsAGCO CorporationManufacturing200007320Legacy SystemCisco Jabber, Cisco WebEx, Cisco Unified Contact Center Express4Q15
Cisco SystemsNterOneEducation5010Cisco WebEx Meeting CenterCisco Collaboration Meeting Rooms (CMR) Cloud4Q15
Cisco SystemsGreat Ormond Street HospitalHealthcare35001500Legacy SystemCisco TelePresence, Cisco Jabber4Q15
Cisco SystemsCimpressRetail62001690Legacy SystemCollaboration Endpoints, Cisco WebEx solution4Q15
Cisco SystemsAltocloudComputer Software5010Legacy SystemCisco Spark1Q16
CitrixCampbell Law SchoolHigher Education20050Legacy SystemCitrix Podio4Q15
Citrixitems GmbHComputer Software28050Legacy SystemCitri ShareFile Cloud4Q15
CitrixThe WatershedHospital & Health Care600100Legacy SystemCloudBridge Virtual WAN, NetScaler, ShareFile and XenApp/XenDesktop2Q16
CitrixTechniaTranscatInformation Technology and Services420200Legacy SystemGoToWebinar, GoToMeeting, ShareFile4Q15
CitrixLouisville Gas and Electric Company and Kentucky Utilities CorporationUtilities32003000Legacy SystemCitrixShareFile4Q15
DropboxExpediaTravel Technology187307200Dropbox on an individual basisDropbox Business2Q16
DropboxDavidson CollegeHigher Education800200Dropbox for Business, Yammer, and Google Apps accountsDropbox Business2Q16
DropboxServcorp LimitedReal Estate1000400Legacy SystemDropbox Business1Q16
DropboxArizona State UniversityHigher Education50002000Legacy SystemDropbox Business3Q15
DropboxNews Corp.Online Media250008290Google AppsDropbox Business4Q15
DropboxChannel 4Broadcast Media819979Legacy SystemDropbox Business2Q16
DropboxLagardère ActiveBroadcast Media1000900Legacy SystemDropbox Business2Q16
GoogleSmoky Trout Farm LimitedFishery105Legacy SystemGoogle Apps for Work3Q16
GoogleMagazine LuizaRetail170002250Legacy SystemGoogle Apps for Work4Q15
GoogleGrupo Alfa (Colombia)Chemicals6800018000Legacy SystemGoogle Apps for Work4Q15
GoogleGrow MarketingMarketing and Advertising608Legacy SystemGoogle Apps for Work3Q15
GoogleAllSaintsApparel & Fashion3200330Legacy SystemGoogle Apps for Work2Q16
IBMDeutsche Lufthansa AGAirlines/Aviation12026232056Legacy SystemIBM Verse and Connections1Q16
IBMTruTradeInternational Trade and Development101Legacy SystemIBM Domino1Q16
IBMFlex Contact CenterOutsourcing110005000Legacy SystemIBM Connections Cloud1Q16
IBMCalidad PascualFood & Beverages23001000Legacy SystemIBM Connections1Q16
IBMConstance Hotels and ResortsHospitality30001500Legacy SystemIBM Connections Cloud S1, IBM Verse3Q16
Intralinks Holdings, Inc.BPP University Law SchoolHigher Education50050Legacy SystemIntralinks VIA1Q16
Intralinks Holdings, Inc.Three Rivers Legal Services (TRLS)Law Practice505Legacy SystemIntralinks VIA4Q15
Intralinks Holdings, Inc.Système URetail6500024000Legacy SystemIntralinks VIA3Q15
Intralinks Holdings, Inc.Reynolds Porter Chamberlain (RPC)Law Practice72082Legacy SystemIntralinks VIA1Q15
Intralinks Holdings, Inc.Formula HybridHigher Education5010Legacy SystemIntralinks VIA1Q15
MicrosoftColesRetail10000031000Legacy SystemMicrosoft Office 365, Yammer, Microsoft SharePoint Online2Q15
MicrosoftExproOil & Energy45001400Legacy SharePoint environmentsMicrosoft SharePoint 2013, Microsoft Office 3654Q15
MicrosoftPulteGroupConstruction45426280Legacy SystemSharePoint Online, Microsoft Office 365 Video1Q16
MicrosoftFacebookInternet1359819770Legacy SystemMicrosoft Office 3653Q16
MicrosoftVirtusaComputer Software9800600Microsoft SharePoint 2010Microsoft Office 365, Microsoft SharePoint Online1Q15
OracleMythicsInformation Technology and Services300100Legacy SystemOracle Documents Cloud Service1Q16
OracleSutton ToolsMechanical or Industrial Engineering300100Legacy SystemOracle Documents Cloud Service1Q16
OracleAustralian Finance GroupFinancial Services190100Legacy SystemOracle Documents Cloud Service3Q15
OracleNetcompanyInformation Technology and Services7501000SharepointOracle Documents Cloud Service2Q15
OracleTekStreamInformation Technology and Services10020Legacy SystemOracle Documents Cloud Service2Q15
SurveyMonkeySunTrust Robinson HumphreyInvestment Banking20001000Legacy SystemSurveyMonkey2Q15
SurveyMonkeyStella & DotApparel & Fashion400300Legacy SystemSurveyMonkey4Q15
SurveyMonkeyJimdo GmbHInternet20050Legacy SystemSurveyMonkey3Q15

Source: Apps Run The World, August 2016

Further Readings

An expanded version of this report covers the top 60+ Collaboration Software vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2014-2015 product revenues. Their 2015 results are being broken down, sorted and ranked across 16 functional areas(from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world. The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.