Top 10 Collaboration Software Vendors and Market Forecast 2015-2020

Worldwide Collaboration Applications Market to reach $8.4 billion by 2020, compared with $7.1 billion in 2015 at a compound annual growth rate of 3.4%.


In 2015, the top 10 Collaboration software vendors accounted for nearly 69% of the global Collaboration applications market which grew 5% to approach nearly $7.1 billion in license, maintenance and subscription revenues.

Last year Microsoft led the pack with 20% market share with $1.4 billion in Collaboration product revenues, even though its Collaboration revenues dropped 5%. Cisco Systems was No. 2 achieving 11% share, Citrix was the third at 10% and Oracle and IBM were fourth and fifth place with 7% and 5%, respectively.

Top 10 Collaboration Software Vendors & 2015 Collaboration Applications Market Shares
Top 10 Collaboration Software Vendors & 2015 Collaboration Applications Market Shares

Through our forecast period, the Collaboration applications market is expected to reach $8.4 billion by 2020, compared with $7.1 billion in 2015 at a compound annual growth rate of 3.4%.

Exhibit 2: Worldwide Collaboration Software Market 2015-2020 Forecast, $M
Year 2015 2020 2015-2020 CAGR, %
Total 7053 8356 3.4%

Source: Apps Run The World, June 2016

Collaboration Market Definitions And Forecast Assumptions

Collaboration applications include Cloud tools for Web conferencing, team collaboration, social business platform, event management, eSignature, and sharing of online community resources. Collaboration applications also include conventional tools for email, group calendaring and scheduling and threaded discussion.

Box, Dropbox, Slack and other startups are turning the concept of collaboration upside down with a whole new approach to knowledge sharing, team collaborating and information filtering through smart messaging with contextual and decision support capabilities.

Top 10 Collaboration Software Vendors

Here are the rankings of the top 10 Collaboration software vendors in 2015 and their market shares in 2015.

Rank Vendor 2014 Collaboration Apps Revenues, $M 2015 Collaboration Apps Revenues, $M YoY Growth 2015 Collaboration Market Share, % Recent Developments
1 Microsoft Subscribe Subscribe -5% 20% Despite an installed base of over 200 million users, future of Microsoft SharePoint or even Yammer is uncertain given the vendor’s pending purchase of the massively popular social network LinkedIn, which could reshape the way collaboration is done in the enterprise.
2 Cisco Systems Subscribe Subscribe 3% 11% Cisco is aiming to breathe new life into its collaboration strategy with Spark, which rolls videoconferencing, messaging and phone services all into one. A Cloud version went GA in December 2015.
3 Citrix Subscribe Subscribe 12% 10% In July 2016, LogMeIn merged with Citrix’s GoTo business in an $1.8-billion deal, marrying collaboration tools like with Gotomeeting.
4 Oracle Subscribe Subscribe 3% 7% Oracle’s focus has shifted from its Collaboration Suite to Documents and Sites Cloud Service and its 2014 acquisition of LiveLook has added visual collaboration for co-browsing and screen sharing.
5 IBM Subscribe Subscribe -4% 5% The first-generation of IBM Collaboration tools, stemming from Lotus Domino and Sametime, has evolved into Social Collaboration with products like Verse and Connections that leverage email, messaging, social analytics and search for better user experience and enterprise workflow in the Cloud.
6 Box Inc. Subscribe Subscribe 42% 4% Enhanced healthcare offerings for streamlining referral management, viewing and sharing medical image files, and marketing FDA-approved Box DICOM Viewer.
7 Dropbox Subscribe Subscribe 25% 3% Reached 500 million global users in its first eight years of offering Cloud collaboration tools.
8 Google Subscribe Subscribe 20% 3% Google Apps for Work remains the favorite collaboration tools among savvy tech users with many touting its mobile capabilities – coupled with an expansive ISV ecosystem – as its key attributes.
9 Intralinks Holdings, Inc. Subscribe Subscribe 8% 3% Acquired Verilume for cloud infrastructure in 2016.
10 SurveyMonkey Subscribe Subscribe 10% 3% Acquired Tech Validate for content marketing creation.
Subtotal Subscribe Subscribe 6% 69%
Other Subscribe Subscribe 5% 31%
Total Subscribe Subscribe 5% 100.00%

Source: Apps Run The World, June 2016

Exhibit 4 shows the enterprise applications market by functional area. The highest growth functional markets revolve around smaller segments like eCommerce, Enterprise Performance Management, Sales Performance Management and Treasury and Risk, where first movers remain less established than those that for decades have been entrenched in functional areas like ERP, CRM and PLM.

Exhibit 4: Worldwide Enterprise Applications Market Forecast 2015-2020, By Functional Market, $M

Exhibit 4 Worldwide Enterprise Applications Market Forecast 2015-2020, By Functional Market, $M
Exhibit 4 Worldwide Enterprise Applications Market Forecast 2015-2020, By Functional Market, $M

Collaboration Win/Loss Analysis As Part Of Enterprise Applications Buyer Insight Customer Database

On the buyer side, customers are investing in Collaboration applications based on new features and capabilities that are expected to replace their existing legacy systems. In many cases, competitive upgrades and replacements that could have a profound impact on future market-share changes will become more widespread.

Since 2010, our global team of researchers have been studying the patterns of the latest collaboration software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Updated continuously, our database features extensive win/loss analysis. Each year our research team identifies tens of thousands of these collaboration customer wins and losses from public and proprietary sources.

The research results are being incorporated into regular updates in our Enterprise Applications Buyer Insight Customer Database. You can access the Quarterly Win/Loss Analysis Scoreboard and our Enterprise Applications Buyer Insight Customer Database by becoming a subscriber.


Vendor Customer Win Industry No. of employees Revenue, $M Old Product New Product Wins in
Box Inc. University of Stirling Higher Education 1872 1000 Legacy System BOX collaboration in the cloud 1Q16
Box Inc. Brainlab AG Medical Devices 1300 650 Legacy System BOX collaboration in the cloud 1Q16
Box Inc. Faber & Faber Publishing 150 50 Legacy System BOX collaboration in the cloud 4Q15
Box Inc. Chantelle Groupe Textiles 6200 2000 Legacy System BOX collaboration in the cloud 4Q15
Box Inc. Endemol Shine Netherlands Media Production 2150 600 Legacy System BOX File-sharing and Collaboration 2Q15
Cisco Systems AGCO Corporation Manufacturing 20000 7320 Legacy System Cisco Jabber, Cisco WebEx, Cisco Unified Contact Center Express 4Q15
Cisco Systems NterOne Education 50 10 Cisco WebEx Meeting Center Cisco Collaboration Meeting Rooms (CMR) Cloud 4Q15
Cisco Systems Great Ormond Street Hospital Healthcare 3500 1500 Legacy System Cisco TelePresence, Cisco Jabber 4Q15
Cisco Systems Cimpress Retail 6200 1690 Legacy System Collaboration Endpoints, Cisco WebEx solution 4Q15
Cisco Systems Altocloud Computer Software 50 10 Legacy System Cisco Spark 1Q16
Citrix Campbell Law School Higher Education 200 50 Legacy System Citrix Podio 4Q15
Citrix items GmbH Computer Software 280 50 Legacy System Citri ShareFile Cloud 4Q15
Citrix The Watershed Hospital & Health Care 600 100 Legacy System CloudBridge Virtual WAN, NetScaler, ShareFile and XenApp/XenDesktop 2Q16
Citrix TechniaTranscat Information Technology and Services 420 200 Legacy System GoToWebinar, GoToMeeting, ShareFile 4Q15
Citrix Louisville Gas and Electric Company and Kentucky Utilities Corporation Utilities 3200 3000 Legacy System CitrixShareFile 4Q15
Dropbox Expedia Travel Technology 18730 7200 Dropbox on an individual basis Dropbox Business 2Q16
Dropbox Davidson College Higher Education 800 200 Dropbox for Business, Yammer, and Google Apps accounts Dropbox Business 2Q16
Dropbox Servcorp Limited Real Estate 1000 400 Legacy System Dropbox Business 1Q16
Dropbox Arizona State University Higher Education 5000 2000 Legacy System Dropbox Business 3Q15
Dropbox News Corp. Online Media 25000 8290 Google Apps Dropbox Business 4Q15
Dropbox Channel 4 Broadcast Media 819 979 Legacy System Dropbox Business 2Q16
Dropbox Lagardère Active Broadcast Media 1000 900 Legacy System Dropbox Business 2Q16
Google Smoky Trout Farm Limited Fishery 10 5 Legacy System Google Apps for Work 3Q16
Google Magazine Luiza Retail 17000 2250 Legacy System Google Apps for Work 4Q15
Google Grupo Alfa (Colombia) Chemicals 68000 18000 Legacy System Google Apps for Work 4Q15
Google Grow Marketing Marketing and Advertising 60 8 Legacy System Google Apps for Work 3Q15
Google AllSaints Apparel & Fashion 3200 330 Legacy System Google Apps for Work 2Q16
IBM Deutsche Lufthansa AG Airlines/Aviation 120262 32056 Legacy System IBM Verse and Connections 1Q16
IBM TruTrade International Trade and Development 10 1 Legacy System IBM Domino 1Q16
IBM Flex Contact Center Outsourcing 11000 5000 Legacy System IBM Connections Cloud 1Q16
IBM Calidad Pascual Food & Beverages 2300 1000 Legacy System IBM Connections 1Q16
IBM Constance Hotels and Resorts Hospitality 3000 1500 Legacy System IBM Connections Cloud S1, IBM Verse 3Q16
Intralinks Holdings, Inc. BPP University Law School Higher Education 500 50 Legacy System Intralinks VIA 1Q16
Intralinks Holdings, Inc. Three Rivers Legal Services (TRLS) Law Practice 50 5 Legacy System Intralinks VIA 4Q15
Intralinks Holdings, Inc. Système U Retail 65000 24000 Legacy System Intralinks VIA 3Q15
Intralinks Holdings, Inc. Reynolds Porter Chamberlain (RPC) Law Practice 720 82 Legacy System Intralinks VIA 1Q15
Intralinks Holdings, Inc. Formula Hybrid Higher Education 50 10 Legacy System Intralinks VIA 1Q15
Microsoft Coles Retail 100000 31000 Legacy System Microsoft Office 365, Yammer, Microsoft SharePoint Online 2Q15
Microsoft Expro Oil & Energy 4500 1400 Legacy SharePoint environments Microsoft SharePoint 2013, Microsoft Office 365 4Q15
Microsoft PulteGroup Construction 4542 6280 Legacy System SharePoint Online, Microsoft Office 365 Video 1Q16
Microsoft Facebook Internet 13598 19770 Legacy System Microsoft Office 365 3Q16
Microsoft Virtusa Computer Software 9800 600 Microsoft SharePoint 2010 Microsoft Office 365, Microsoft SharePoint Online 1Q15
Oracle Mythics Information Technology and Services 300 100 Legacy System Oracle Documents Cloud Service 1Q16
Oracle Sutton Tools Mechanical or Industrial Engineering 300 100 Legacy System Oracle Documents Cloud Service 1Q16
Oracle Australian Finance Group Financial Services 190 100 Legacy System Oracle Documents Cloud Service 3Q15
Oracle Netcompany Information Technology and Services 750 1000 Sharepoint Oracle Documents Cloud Service 2Q15
Oracle TekStream Information Technology and Services 100 20 Legacy System Oracle Documents Cloud Service 2Q15
SurveyMonkey SunTrust Robinson Humphrey Investment Banking 2000 1000 Legacy System SurveyMonkey 2Q15
SurveyMonkey Stella & Dot Apparel & Fashion 400 300 Legacy System SurveyMonkey 4Q15
SurveyMonkey Jimdo GmbH Internet 200 50 Legacy System SurveyMonkey 3Q15

Source: Apps Run The World, August 2016

Further Readings

An expanded version of this report covers the top 60+ Collaboration Software vendors, offering in-depth analysis of the market dynamics, vendors’ Strengths, Customers, Opportunities, Risks and Ecosystems as well as their ability to gain Shares (SCORES) within their respective space. We also offer win-loss analysis of the quarterly wins of these top vendors and whether incumbents and upstarts pose any real threat to their standing amid shifting market requirements and user preferences.

More Enterprise Applications Research Findings

Based on the latest annual survey of 3,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 500 largest Enterprise Applications Vendors (Apps Top 500) and the world’s 500 largest Cloud Applications Vendors (Cloud Top 500) ranked by their 2014-2015 product revenues. Their 2015 results are being broken down, sorted and ranked across 16 functional areas(from Analytics to Treasury and Risk Management) and by 21 vertical industries(from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 100,000 organizations around the world. The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.