Worldwide Utility Software Market Forecast, 2024-2029, $M
Worldwide Utility Software Market Forecast, 2024-2029, $M

In 2024, the global Utility software market grew to $9 billion, marking a 10.8% year-over-year increase. The top 10 vendors accounted for 33.9% of the total market. SAP led the pack with a 6.2% market share, followed by Oracle, Microsoft, and Salesforce.

Through our forecast period, the Transportation applications market size is expected to reach $11.7 billion by 2029, compared with $9 billion in 2024 at a compound annual growth rate of 5.3%.

Utilities (Electricity, water and gas utilities) – Customer care, billing, Smart meter infrastructure, Energy Trading Risk Management, SCADA, Financials, HR, Procurement

Smart grid investment will begin to taper off and the vertical could see more upheavals as utilities anticipate the fallout from the decision of some of their largest customers to replace conventional electricity with alternative energy sources. Internet of Things could usher in a new set of maintenance management apps.

Top 10 Utility Software Vendors in 2024 and their Market Shares

RankVendorUtility Apps2022 Utility Apps Revenues, $M2023 Utility Apps Revenues, $M2024 Utility Apps Revenues, $MYoY Growth2024 Utility Market Share, %
1SAPSAP IS-Utilities, SAP IS-U (SAP Customer Relationship and Billing), SAP S/4 HANA, SAP Signavio Process Intelligence, SAP Business Technology Platform (BTP), Subscribe Subscribe Subscribe9.9% Subscribe
2OracleOracle Utillities (ex Opower), Oracle Utilities Customer Care and Billing, Oracle Utilities Meter Data Management, Oracle Cloud ERP. Oracle Cloud HCM Subscribe Subscribe Subscribe11.5% Subscribe
3MicrosoftMicrosoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Field Service, Microsoft Power BI, Microsoft Dynamics 365 Business Central, Subscribe Subscribe Subscribe7.8% Subscribe
4SalesforceSalesforce Sales Cloud, Salesforce Marketing Cloud, Salesforce Service Cloud, Salesforce Field Service (ex ClickSoftware), Salesforce Net Zero Cloud Subscribe Subscribe Subscribe9.6% Subscribe
5AVEVA GroupAVEVA PI System, AVEVA Wonderware, AVEVA Predictive Analytics, AVEVA Insight Subscribe Subscribe Subscribe7.2% Subscribe
6ServiceNowServiceNow ITSM, ServiceNow HR, ServiceNow Customer Service Management, ServiceNow Field Service Management, ServiceNow Asset Management Subscribe Subscribe Subscribe28.0% Subscribe
7Constellation SoftwareCayenta CIS, Cayenta ERP, NorthStar CIS, NorthStar MeterSense MDM Subscribe Subscribe Subscribe28.5% Subscribe
8Itron Inc.Itron IntelliFLEX DERMS, Itron MDM Subscribe Subscribe Subscribe37.0% Subscribe
9TrimbleTrimble Unity, Trimble Unity AMS, Trimble NIS, Trimble Access (TerraFlex), Trimble eRespond Subscribe Subscribe Subscribe2.4% Subscribe
10HitachiHitachi Lumada APM (formerly ABB Power Grids Digital Enterprise), Hitachi Velocity Suite (formerly ABB EPM – Velocity Suite), Hitachi Ellipse EAM ERP (formerly ABB Ventyx Ellipse ERP), Hitachi Network Manager (formerly ABB Ability Network Manager Market Management System) Subscribe Subscribe Subscribe4.7% Subscribe
Subtotal Subscribe Subscribe Subscribe12.6% Subscribe
Other Subscribe Subscribe Subscribe9.9% Subscribe
Total73328125900410.8%100.0%

Source: Apps Run The World, July 2025

Other Utility software providers included in the report are: ACI Worldwide, Inc., Amdocs, Asseco Group, Aurea, Adobe, Autodesk, AVEVA Group, Bentley Systems Inc., Capita Software, CGI Group Inc., Circadian, Cisco Systems, Computer Modeling Group, Constellation Software Inc., CoreLogic, Inc., CSG Systems International, Dassault Systemes, Doxee, Dropbox, Edgeverve, an Infosys company, ENGIE Impact, Field Nation, Fiserv, Fluentgrid, GE Digital, Genesys Telecommunications Laboratories, Gtreasury, Hansen Technologies, Hexagon, HRsoft, IDBS, IBM, Infor, Informatica, Intuit Inc., Itineris, Locus Technologies, MYOB, Motorola Solutions, Open Text Corporation, OATI, OverIT, PSI AG, PTC, Qlik, River Logic, Inc., Roper Technologies, Inc., Sage, SAS Institute, ServiceNow, Siemens Digital Industries Software, SplashBI, Squiz, Pegasystems, Times Software Pte Ltd, Tyler Technologies, Trayport, a TMX Group Company, UNIT4, Workday, ZaiLab, Zellis (ex NGA Human Resources UK & Ireland), Zendesk, Zoho Corp., Zoom Video Communications and others.

Vendor Snapshot: Utility Market Leaders

SAP

SAP is pivoting its Utilities portfolio toward an agent-native operating model, anchored around its Joule AI and autonomous agent network. At Sapphire 2025, SAP unveiled a production-grade network of cross-functional agents that orchestrate utilities‑specific workflows like billing reconciliation, demand‑supply coordination, and uptime optimization, all via low-code orchestration embedded into its business suite. CEO Christian Klein underscored the deployment of sales and supply‑chain agents that collaborate to align pricing, resource availability, and grid reliability in real time—emphasizing contextual data coherence and compliance governance as core to the agentic rollout.

Oracle

Oracle is embedding agentic and autonomous capabilities directly into its Utilities business suite through both platform upgrades and tools like AI Agent Studio. The company launched Oracle Energy and Water Data Intelligence, designed specifically for utilities, to unify operations data and enable vertically tuned AI‑powered analytics that feed self‑acting agents managing grid load, anomaly detection, billing insights, and customer engagement workflows. Complementing this, Oracle AI Agent Studio empowers customers and partners in utilities to craft, deploy, and govern custom or pre‑packaged agents that integrate into smart meter services, outage management, and service dispatch workflows—all without code. The agency of these agents is woven into Oracle’s go‑to‑market as a unified AI layer over legacy utility applications.

Microsoft

Microsoft is accelerating its utilities innovation via agentic Field Assist and Copilot initiatives built on Azure OpenAI. Its Field Service solution for utilities uses Retrieval‑Augmented Generation and autonomous task agents to ingest sensor or customer data, draft work orders, guide field technicians via voice or chat, and trigger dispatch workflows automatically, blending safety, compliance, and efficiency on-site. Meanwhile, the launch of Azure AI Agent Service and Copilot Studio enables utilities teams to build domain-specific AI agents, using no‑/low‑code natural‑language interfaces or via developer SDKs, to automate demand forecasting, outage response, and customer service tasks.

Salesforce

Salesforce has introduced its AgentExchange, a marketplace and low‑code framework for AI agents that automate administrative and customer‑service tasks. Though many cases cited are healthcare or enterprise-wide, the same architecture is deployed into utility CRM and field scenarios: conversational agents that summarize service calls, manage proactive outreach, and coordinate multi-step assistance flows.

AVEVA Group

AVEVA is advancing agentic utilities operations through predictive and autonomous analytics layers integrated into its monitoring and asset management platform. Agents monitor grid and plant telemetry via its PI System, autonomously detect anomalies, generate corrective work orders, and trigger workflows in maintenance systems. AVEVA’s predictive analytics and real‑time insights capabilities are increasingly packaged as intelligent operations bots that orchestrate downstream systems.

ServiceNow

ServiceNow is positioning itself as an agent‑centric orchestration layer for utility operations, extending beyond ITSM into field service and asset management. Its Now Platform now includes AI Agents, built natively with Now Assist, that autonomously execute workflow logic and govern autonomy across entire operations, supporting utilities in dispatch, outage resolution, and asset insights. Recent partnerships with TechSee enable agentic visual AI diagnostics embedded into service workflows, guiding technicians live using visual cues and remote assistance, reducing mean time to resolution.

Constellation Software

Constellation is embedding automated diagnostics and decision‑guidance agents into its customer information and ERP systems tailored for energy and water utilities. These agents autonomously flag billing anomalies, suggest rate plan optimizations, or automate meter‑based dispatch alerts, all surfaced in agent‑guided dashboards. Constellation’s strategic investment in vertical-focused CIS/ERP systems and recent acquisitions suggest increasing movement toward low‑code configurability and embedded AI assistance for billing, CRM, and field workload automation, helping utilities shift toward more autonomous operations.

Itron Inc.

Itron is evolving its meter data and DER (distributed energy resource) platform toward agentic automation by layering AI agents on top of IntelliFLEX and MDM systems. These agents autonomously detect meter anomalies, forecast DER behavior, manage load balancing actions, and integrate with grid operation workflows, all without manual intervention. The agentic layer improves anomaly detection latency and automates reporting/alert issuance to utilities or grid operators.

Trimble

Trimble is infusing its utility field mobility and network management platforms (NIS, AMS) with intelligent agents that autonomously coordinate crew scheduling, outage detection, and asset inspection workflows. Its mobile apps are gaining voice‑enabled assistants that guide field crews through complex inspection protocols, flag hazards, and suggest corrective tasks in real‑time. Trimble is gradually adding low‑code agent templates within its Unity AMS portfolio to automate scheduling, asset alerts, and compliance checks.

Hitachi

Hitachi is embedding agentic AI across its operational platforms (Lumada APM, Velocity Suite, Ellipse) to enable autonomous asset monitoring, risk prediction, and self‑acting maintenance workflows in utilities. Agents within Lumada can detect performance degradation, simulate repair impact, and proactively schedule work using autonomous orchestration. In Velocity Suite and Ellipse, these agents generate procurement requests, workforce dispatches, and service coordination without human input.

ARTW Technographics Platform: Utility customer wins

Since 2010, our research team has been studying the patterns of Utility software purchases, analyzing customer behavior and vendor performance through continuous win/loss analysis. Updated quarterly, the ARTW Technographics Platform provides deep insights into thousands of Utility customer wins and losses, helping users monitor competitive shifts, evaluate vendor momentum, and make informed go-to-market decisions.

List of Utility customers  

CustomerIndustryEmpl.RevenueCountryProductCategory
Adani GroupUtilities46000$37.0BIndiaSAP S/4 HANAERP Financial
AllianderUtilities5991$2.3BNetherlandsServiceNow ITSMIT Service Management
Ameren CorporationUtilities8981$7.6BUnited StatesHitachi Lumada APM (formerly ABB Power Grids Digital Enterprise)Asset Performance Management
American Electric Power CompanyUtilities16330$19.7BUnited StatesOracle Utillities (ex Opower)Utilities ERP
APA GroupUtilities2700$2.0BAustraliaTrimble TilosProject Portfolio Management
ATCO GasUtilities2000$500MCanadaHitachi Ventyx Service SuiteField Service Management
BC HydroUtilities7700$5.0BCanadaItron MDMUtilities ERP
Bermuda Electric Light CompanyUtilities370$80MBermudaAVEVA InTouch HMIOptical Simulation and Design
Bryan Texas UtilitiesUtilities300$50MUnited StatesCayenta ERPERP Financial
CalpineUtilities2300$400MUnited StatesHitachi Velocity Suite (formerly ABB EPM – Velocity Suite)Asset Performance Management
Central Arkansas WaterUtilities280$50MUnited StatesCayenta ERPERP Financial
Chubu Electric Power CompanyUtilities28365$18.3BJapanHitachi Network Manager (formerly ABB Ability Network Manager Market Management System)Utilities ERP
City of Allen, TX – Department of Utility BillingUtilities50$5MUnited StatesTrimble Cityworks AMSEnterprise Asset Management
CORE Electric Cooperative (formally Intermountain Rural Electric Association)Utilities500$180MUnited StatesCayenta ERPERP Financial
CPS EnergyUtilities3628$3.5BUnited StatesOracle Cloud ERPERP Financial
DTEKUtilities60000$15.0BUkraineSlack ConnectCollaboration
EDF EnergyUtilities11000$12.0BUnited KingdomServiceNow ITSMIT Service Management
EDF RenewablesUtilities3500$1.6BFranceHitachi Velocity Suite (formerly ABB EPM – Velocity Suite)Asset Performance Management
Electricity of FranceUtilities171862$151.0BFranceSAP IS-UtilitiesUtilities ERP
EngieUtilities98000$81.2BFranceSAP S/4 HANAERP Financial
EskomUtilities42749$13.8BSouth AfricaSAP S/4 HANAERP Financial
Essential EnergyUtilities3650$1.2BAustraliaOracle Utilities Work and Asset Cloud ServiceEnterprise Asset Management
FirstEnergyUtilities12335$3.2BUnited StatesOracle Cloud HCMCore HR
GORIUtilities500$75MItalyAVEVA WonderwareAsset Performance Management
Halifax WaterUtilities400$135MCanadaCayenta ERPERP Financial
HEDNOUtilities6000$1.0BGreeceItron MDMUtilities ERP
Hydro OneUtilities9200$7.8BCanadaServiceNow ITSMIT Service Management
Kansai Electric Power CompanyUtilities32961$21.5BJapanOracle Utilities Customer Care and BillingUtilities Customer Care and Billing
Los Angeles Department of Water and PowerUtilities11000$5.7BUnited StatesTrimble eRespondOutage Management
Lower Colorado River AuthorityUtilities2100$1.1BUnited StatesAVEVA WonderwareAsset Performance Management
NRG EnergyUtilities18131$28.8BUnited StatesMicrosoft Dynamics 365 for Finance and OperationsERP Financial
Ontario Power GenerationUtilities9565$5.5BCanadaAVEVA WonderwareAsset Performance Management
Puerto Rico Water and Sewage AuthorityUtilities600$72MPuerto RicoAVEVA WonderwareAsset Performance Management
Qatar CoolUtilities150$80MQatarItron MDMUtilities ERP
ReNew IndiaUtilities3988$708MIndiaSalesforce Sales CloudSales Automation,CRM,Sales Engagement
RWEUtilities20805$28.4BGermanySalesforce Sales CloudSales Automation,CRM,Sales Engagement
SA Power NetworksUtilities2900$1.0BAustraliaServiceNow ITSMIT Service Management
Select Water SolutionsUtilities5000$1.9BUnited StatesMicrosoft Dynamics 365 for Finance and OperationsERP Financial
Snowy HydroUtilities1726$3.5BAustraliaHitachi Ellipse EAM ERP (formerly ABB Ventyx Ellipse ERP)ERP Financial
Snowy HydroUtilities1726$3.5BAustraliaHitachi Ellipse EAM (formerly ABB Ability Ellipse EAM)Enterprise Asset Management
Southern California EdisonUtilities14375$16.3BUnited StatesItron MDMUtilities ERP
SP GroupUtilities3000$5.4BSingaporeServiceNow ITSMIT Service Management
SSE Business EnergyUtilities4100$13.6BUnited KingdomMicrosoft Dynamics 365 for Finance and OperationsERP Financial
SSE RenewablesUtilities2000$435MUnited KingdomSalesforce Sales CloudSales Automation,CRM,Sales Engagement
Summit UtilitiesUtilities300$200MUnited StatesCayenta CISCRM
Tenaga Nasional BerhadUtilities30571$12.1BMalaysiaItron MDMUtilities ERP
Thames WaterUtilities8000$3.4BUnited KingdomMicrosoft Power BIAnalytics and BI
United UtilityUtilities3000$800MUnited StatesSalesforce Sales CloudSales Automation,CRM,Sales Engagement
VeoliaUtilities202332$49.2BFranceSAP S/4 HANAERP Financial
Wessex WaterUtilities3000$1.5BUnited KingdomMicrosoft Dynamics 365 Field ServiceField Service Management

Source: ARTW Buyer Insights Technographic Database

Custom data cuts related to the Utility Applications market are available:

  • Top 850+ Utility Applications Vendors and Market Forecast 2024-2029
  • 2024 Utility Applications Market By Functional Market (16 Markets)
  • 2024 Utility Applications Market By Country (USA + 45 countries)
  • 2024 Utility Applications Market By Region (Americas, EMEA, APAC)
  • 2024 Utility Applications Market By Revenue Type (License, Services, Hardware, Support and Maintenance, Cloud)
  • 2024 Utility Applications Market By Customer Size (revenue, employee count, asset)
  • 2024 Utility Applications Market By Channel (Direct vs Indirect)
  • 2024 Utility Applications Market By Product

Worldwide Enterprise Applications by Vertical Market

Exhibit 3 provides a forecast of the worldwide enterprise applications by vertical market from 2024 to 2029, highlighting market sizes, year-over-year growth, and compound annual growth rates across different industry sectors from Aerospace and Defense to Utilities.

Exhibit 3: Worldwide Enterprise Applications by Vertical Market Forecast 2024-2029 by Functional Market ($M)

Vertical Market, $M202220232024YoY Growth20292024-2029 CAGR, %
Aerospace & Defense Subscribe Subscribe Subscribe Subscribe Subscribe6.6
Automotive Subscribe Subscribe Subscribe Subscribe Subscribe5.6
Banking and Financial Services Subscribe Subscribe Subscribe Subscribe Subscribe5.5
Communications Subscribe Subscribe Subscribe Subscribe Subscribe6.2
Construction Subscribe Subscribe Subscribe Subscribe Subscribe6.1
Real Estate Subscribe Subscribe Subscribe Subscribe Subscribe5.8
Consumer Packaged Goods Subscribe Subscribe Subscribe Subscribe Subscribe6.3
Distribution Subscribe Subscribe Subscribe Subscribe Subscribe6.6
K-12 Subscribe Subscribe Subscribe Subscribe Subscribe6.2
Higher Education Subscribe Subscribe Subscribe Subscribe Subscribe6.6
Federal Government Subscribe Subscribe Subscribe Subscribe Subscribe5.9
State and Local Government Subscribe Subscribe Subscribe Subscribe Subscribe5.7
Public Safety Subscribe Subscribe Subscribe Subscribe Subscribe6.5
Healthcare Subscribe Subscribe Subscribe Subscribe Subscribe5.7
Life Insurance Subscribe Subscribe Subscribe Subscribe Subscribe5.7
P&C Insurance Subscribe Subscribe Subscribe Subscribe Subscribe6.1
Specialty Insurance Subscribe Subscribe Subscribe Subscribe Subscribe7.1
Leisure and Recreation Subscribe Subscribe Subscribe Subscribe Subscribe6.6
Hospitality and Lodging Subscribe Subscribe Subscribe Subscribe Subscribe6.1
Life Sciences Subscribe Subscribe Subscribe Subscribe Subscribe5.9
Manufacturing Subscribe Subscribe Subscribe Subscribe Subscribe5.9
Media Subscribe Subscribe Subscribe Subscribe Subscribe6.5
Faith-Based Nonprofit Subscribe Subscribe Subscribe Subscribe Subscribe5.7
Youth & Elderly Care Nonprofit Subscribe Subscribe Subscribe Subscribe Subscribe5.9
Special Cause Nonprofit Subscribe Subscribe Subscribe Subscribe Subscribe5.9
Oil and Gas Subscribe Subscribe Subscribe Subscribe Subscribe5.8
Professional Services Subscribe Subscribe Subscribe Subscribe Subscribe6.9
Retail Subscribe Subscribe Subscribe Subscribe Subscribe6.9
Transportation Subscribe Subscribe Subscribe Subscribe Subscribe6.9
Utility Subscribe Subscribe Subscribe Subscribe Subscribe5.3
Total Subscribe Subscribe Subscribe Subscribe Subscribe6.2

Source: Apps Run The World, July 2025

Exhibit 4 shows our projections for the enterprise applications market by vertical segment, based on the buying preferences and the customer propensity to invest in new software within those industries as they continue to upgrade and replace many legacy industry-specific applications that have been identified and tracked in our Buyer Insight Database.

Worldwide Enterprise Applications Market Forecast 2024-2029, By Vertical Market, $M
Worldwide Enterprise Applications Market Forecast 2024-2029, By Vertical Market, $M
Worldwide Enterprise Applications Market Forecast 2024-2029, By Functional Market, $M
Worldwide Enterprise Applications Market Forecast 2024-2029, By Functional Market, $M

More Enterprise Applications Research Findings

Based on the latest annual survey of 10,000+ enterprise software vendors, Apps Run The World is releasing a number of dedicated reports, which profile the world’s 1,500 largest Enterprise Applications Vendors ranked by their 2024 product revenues. Their 2024 results are being broken down, sorted and ranked across 16 functional areas (from Analytics and BI to Treasury and Risk Management) and by 21 vertical industries (from Aerospace to Utility), as shown in our Taxonomy. Further breakdowns by subvertical, country, company size, etc. are available as custom data cuts per special request.

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market.

We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than one million records on the enterprise software landscape of over 2 million organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.

Buyer Intent: Companies Reading this Research Report
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively reading this research report. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively accessing this research report include:
  1. Spectrum Equity Investors Lp, a United States based Banking and Financial Services organization with 15 Employees
  2. Zinnov, a India based Oil, Gas and Chemicals company with 100 Employees
  3. Internet Archive, a United States based Non Profit organization with 169 Employees
LogoCompanyIndustryEmployeesRevenueCountryEvaluated